We offer software solutions:

In-house contact centersProfessional call centers

For small business (2 agents +)For large business (up to 5000 agents)

“All-in-one” solutionOnly necessary modules, complementing your system

Pay per projectPay per use

For company officePay per usePay per use

Cloud server installationOn-premises installation

Web clientLocal client

Domestic telephony providersGlobal telephony networks

Or anything in between

Our solutions

PRODUCTION
BUSINESS (B2B)

7 sales managers

No dedicated contact center

WEB
RETAILER

20 managers, working from home

Contact center (linking all the managers)

PROFESSIONAL
CALL CENTER

100 agents working simultaneously (office plus home offices)

Omni-channel (plus outbound calls)

Case 1

Production business (B2B)

7 sales managers

No dedicated contact center

What is needed: Quality telephony, integrated with CRM of choice (plus some cool features).

Features implemented: Smart inbound call distribution — Queuing calls to sales managers and reception — Client’s cards with all the history and state of orders are opened automatically — Click to call — Conversation recording — Voice mail — Conferencing — Professionally recorded IVR — And all other possible features of IP telephony (it is your personal professional PBX installation, not a virtual PBX!)

Price tag:

5 000 €

Case price;
payment per project;
cloud installation

Case 2

Web retailer

20 managers, working from home

Contact center is linking all the managers

What is needed: Quality telephony, outbound calls, CRM of choice, multi-channel communication (phone, email, web instant messaging, chats): all integrated.

Features implemented: Integrated system for contact center management and IP telephony — web interface plus softphone as a container (start your home office workplace anywhere in the world, in just 3 minutes, without installation!) — Multiple client queues — Client’s cards with all the history and state of orders are opened automatically — Click to call — Conversation recording — Outbound campaigns — Multi-channel communication integrated with CRM — Contact center monitoring, reporting and analytics — and more.

Price tag:

19 000 €

Case price;
payment per project;
cloud installation

Case 3

Professional call center

100 agents working simultaneously
(office plus home offices)

Omni-channel
(plus outbound calls)

What is needed: 100 agents’ working places, state-of-the-art contemporary enterprise-level contact center management system, scalability.

Features implemented: Scalable all-in-one enterprise-level contact center management system (up to 5000 seats) — IVR constructor — web interface home offices (no installation needed!) — Automated queue management, based on agent skills — Call recording — CRM integration — Omni channel (telephony, email, instant messaging, web instant messaging all go in the same queues) — Outbound campaigns — Contact center monitoring, reporting and analytics — Workflow management — and anything that a state-of-art contact center system may offer!

Price tag:

150 000 €

Case price; payment per project;
cloud installation possible;
equipment not included

Pay per use price:

4 € per agent
per day

CRM license
not included

This case project is powered by Noda Contact Center solution