--- title: About SoftBCom description: Since 2015 SoftBCom offers full stack software solutions for customer services, omnichannel contact Center, IT Service Management, Workforce Managment System and many more. --- [![softbcom-logo-black-letters](https://softbcom.com/hubfs/Logo/softbcom-logo-black-letters.png)](https://softbcom.com/?hsLang=en) - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Operations & Support](https://softbcom.com/operations-support) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Operations & Support](https://softbcom.com/operations-support) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) About SoftBCom ## Software for customer operations. Built in Berlin. ![bullit](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/bullit.svg) Since 2015. Building software that connects communication, AI and business systems. ![bullit](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/bullit.svg) Smart Automation. From individual automation projects to integrated business processes. ![bullit](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/bullit.svg) Customer Operations. Combining telephony, ticketing, AI and quality assurance. [Discuss your project](https://softbcom.com/about-softbcom#cta) What We Do ## From software to working production systems We develop our own software platform and help customers turn it into solutions that work within their real operational environment. **Our work typically includes:** ![](https://softbcom.com/hubfs/Seamless%20migration.svg) ##### Software development ![](https://softbcom.com/hubfs/process-automation.svg) ##### Process and solution design ![](https://softbcom.com/hubfs/Our%20expertise%20for%20AI%20technologies.svg) ##### AI-based automation ![](https://softbcom.com/hubfs/Modularity.svg) ##### System integration ![](https://softbcom.com/hubfs/business.svg) ##### Configuration and customization ![](https://softbcom.com/hubfs/enterprice.svg) ##### Production deployment ![](https://softbcom.com/hubfs/vip.svg) ##### Ongoing operations and support This allows customers to work with one technical partner from the initial concept through integration and production operation. [Explore the SoftBCom Platform →](https://softbcom.com/?hsLang=en) Our Approach ## Technology follows the process We do not start with the assumption that every problem should be solved by AI, automation or a particular product. We first look at the process: what needs to happen, which information is required, which systems are involved, where decisions are made and where human involvement remains important. We then combine the appropriate technologies around that process — including deterministic workflows, AI models, communication channels, business applications and human tasks. This process-first approach helps us build automation that is both flexible and operationally controllable. Our Team ## Experienced specialists working directly with customers SoftBCom is built around experienced software, integration and operations specialists. Our team combines expertise in software architecture, telecommunications, enterprise applications, databases, AI, system integration and production operations. A key part of our working model is direct communication between technical specialists and customers. The people designing and implementing a solution are able to understand the operational problem directly rather than working through multiple organizational layers. Managed Operations ## Small core teams. The right expertise when needed Complex software projects do not always require large permanent project teams. We typically work with a focused core team that understands the customer environment and the overall solution. Additional specialists can be involved when a project requires specific expertise — for example, a particular ERP, CRM, infrastructure technology or integration. The important part is not simply assembling resources. It is making all parts of the solution work together reliably. ##### **Architecture, integration and overall technical responsibility remain coordinated by SoftBCom.** We Build Iteratively ## Requirements evolve. The system should evolve with them. In many projects, not every requirement can be fully defined before users start working with the system. Real production use reveals new priorities, exceptions and opportunities for improvement. For this reason, we work iteratively: launch a working solution, observe how it performs in practice, and refine processes, integrations and configuration as requirements become clearer. **Whenever possible, the same specialists who know the implementation continue to support its further development.** From Implementation to Operations ## We stay involved after go-live For us, production launch is not necessarily the end of a project. In many customer environments, SoftBCom continues to operate and support the installation after implementation. Because support and operations remain close to the people who understand the architecture, configuration and integrations, technical issues can be analysed in the context of the actual solution. [Learn more about Operations & Support →](https://softbcom.com/operations-support?hsLang=en) Reliability and Security ## Built for production environments Reliability, data protection and operational control are part of the way we design and implement customer systems. Our projects include appropriate testing before production launch, controlled deployment procedures and operational monitoring according to the requirements of the particular environment. We also design solutions with data protection, access control and resilience in mind from the beginning rather than treating them as additions after implementation. [Learn more about Trust & Compliance →](https://softbcom.com/trust?hsLang=en) Experience ## Experience built over decades Although SoftBCom Berlin GmbH was founded in 2015, the experience behind the company goes back much further. Our founders and specialists bring decades of experience in software development, telecommunications, enterprise systems and technology management. ## 2015 ##### SoftBCom Berlin founded ## 100+ years ##### Combined team experience ## 200+ ##### Installations worldwide Founders ## Founded by people who still build the company SoftBCom was founded by **Vladimir V. Dudchenko Jr. and Vladimir K. Dudchenko**. ![about SoftBCom-1](https://softbcom.com/hubfs/about%20SoftBCom-1.jpg) The founders remain actively involved in the company’s product development, technology and customer projects. Where We Work ## Based in Berlin. Working internationally. SoftBCom is headquartered in Berlin and works with customers and partners in Germany and other international markets. Our development and project teams operate across locations, allowing us to combine local customer interaction with flexible access to technical expertise. ## Have a process or system you want to improve? ##### Whether you are looking at AI automation, customer-service infrastructure, system integration or a broader operational process, we can start with the problem you are trying to solve. ![](https://softbcom.com/hubfs/Logo/softbcom-logo-white-letters.png) ABOUT SOFTBCOM [About Us](https://softbcom.com/about-softbcom) [Blog](https://softbcom.com/blog?hsLang=en) SOLUTIONS [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center?hsLang=en) [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance?hsLang=en) [AI Agents](https://softbcom.com/voice-agents?hsLang=en) [Service Desk](https://softbcom.com/service-desk?hsLang=en) PUBLICATIONS [What Is Service Desk?](https://softbcom.com/blog/what-is-service-desk?hsLang=en) [What is IVR?](https://softbcom.com/blog/what-is-ivr?hsLang=en) [What is ACD?](https://softbcom.com/blog/what-is-acd?hsLang=en) [What is Omnichannel Contact Center?](https://softbcom.com/blog/benefits-of-an-omnichannel-solution-for-contact-centers?hsLang=en) CONTACT US [+49 30 513 02118](tel:+493051302118) [contactsbc@softbcom.com](mailto:contactsbc@softbcom.com) [8th floor
Europaplatz 2
10557 Berlin, Deutschland](https://share.google/7WYDLGkMvEyTcnUJY) [Privacy policy](https://softbcom.com/privacy-policy?hsLang=en) [Imprint](https://softbcom.com/imprint?hsLang=en) [Terms and Conditions](https://softbcom.com/terms-and-conditions?hsLang=en) [SaaS Terms of Use](https://softbcom.com/saas-terms-of-use?hsLang=en) [BSFZ Seal](https://softbcom.com/blog/softbcom-receives-bsfz-seal?hsLang=en) Copyright © 2015⁠–⁠2026. All rights reserved [![twitter 1](https://softbcom.com/hubfs/twitter%201.png)](https://twitter.com/softbcom) [![](https://softbcom.com/hubfs/xing.svg)](https://www.xing.com/pages/softbcomberlingmbh) [![medium-1](https://softbcom.com/hubfs/medium-1.svg)](https://softbcom-berlin.medium.com/)