--- title: SoftBCom Blog | SoftBCom Team --- [![softbcom-logo-black-letters](https://softbcom.com/hubfs/Logo/softbcom-logo-black-letters.png)](https://softbcom.com/) - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) en - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) # SoftBCom Team ![](https://softbcom.com/hubfs/logo-1.png) [All](https://softbcom.com/blog) [Contact Center](https://softbcom.com/blog/tag/contact-center) [Article](https://softbcom.com/blog/tag/article) [AI](https://softbcom.com/blog/tag/ai) [QA](https://softbcom.com/blog/tag/qa) [Service Desk](https://softbcom.com/blog/tag/service-desk) [Use Case](https://softbcom.com/blog/tag/use-case) [Webinar](https://softbcom.com/blog/tag/webinar) [ACD](https://softbcom.com/blog/tag/acd) [IVR](https://softbcom.com/blog/tag/ivr) [WFM](https://softbcom.com/blog/tag/wfm) [Managed Outbound](https://softbcom.com/blog/tag/managed-outbound) [Video Channel](https://softbcom.com/blog/tag/video-channel) [Use Case](https://softbcom.com/blog/tag/use-case) [AI](https://softbcom.com/blog/tag/ai) ![](https://softbcom.com/hubfs/ai-voice-agent-medical-appointment.jpg) #### [Use case | AI Voice Agent for Complex Appointment Scheduling](https://softbcom.com/blog/use-case-ai-voice-agent-for-complex-appointment-scheduling) AI Voice Agent for Complex Appointment Scheduling: From Conversation to Completed Booking Booking a medi... [Read now](https://softbcom.com/blog/use-case-ai-voice-agent-for-complex-appointment-scheduling) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) [Webinar](https://softbcom.com/blog/tag/webinar) ![](https://softbcom.com/hubfs/Frame%2026%20(1).jpg) #### [Webinar | SoftBCom Voice Agents for Customer Operations: Use Cases, ROI and Modularity](https://softbcom.com/blog/webinar-softbcom-voice-agents-for-customer-operations-use-cases-roi-and-modularity) Use Cases, ROI and Modularity AI voice agents are moving beyond simple conversations and FAQ handling. T... [Read now](https://softbcom.com/blog/webinar-softbcom-voice-agents-for-customer-operations-use-cases-roi-and-modularity) [Use Case](https://softbcom.com/blog/tag/use-case) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) ![](https://softbcom.com/hubfs/fd1429bf-d8fb-4439-b6cf-514c46d741a9%201%20(1).jpg) #### [Use case | AI Voice Agents for Customer Service Automation](https://softbcom.com/blog/use-case-ai-voice-agents-for-customer-service-automation) How AI Voice Agents Execute Customer Service Processes Through Conversation [Read now](https://softbcom.com/blog/use-case-ai-voice-agents-for-customer-service-automation) [Contact Center](https://softbcom.com/blog/tag/contact-center) [QA](https://softbcom.com/blog/tag/qa) ![](https://softbcom.com/hubfs/2026-06-04%2017.44.32.jpg) #### [Tutorial | Quick Start. How to Organize AI-Based Quality Monitoring](https://softbcom.com/blog/tutorial-quick-start-how-to-organize-ai-based-quality-monitoring) In this video, we will show how to organize continuous quality monitoring of contact center conversation... [Read now](https://softbcom.com/blog/tutorial-quick-start-how-to-organize-ai-based-quality-monitoring) [Contact Center](https://softbcom.com/blog/tag/contact-center) [QA](https://softbcom.com/blog/tag/qa) ![](https://softbcom.com/hubfs/2026-05-07%2015.08.20.jpg) #### [Tutorial | Automated Quality Assurance in Practice](https://softbcom.com/blog/tutorial-automated-quality-assurance-in-practice) QAWacht quality management framework: getting started and using the connector In this video, we demonstr... [Read now](https://softbcom.com/blog/tutorial-automated-quality-assurance-in-practice) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) [Webinar](https://softbcom.com/blog/tag/webinar) ![](https://softbcom.com/hubfs/5.%20(2).jpg) #### [Webinar | Voice AI Agents for Customer Operations](https://softbcom.com/blog/webinar-voice-ai-agents-for-customer-operations-from-requests-to-completed-processes) From Requests to Completed Processes Live demo of service workflows across retail, wholesale, and manufa... [Read now](https://softbcom.com/blog/webinar-voice-ai-agents-for-customer-operations-from-requests-to-completed-processes) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) [QA](https://softbcom.com/blog/tag/qa) [Webinar](https://softbcom.com/blog/tag/webinar) ![](https://softbcom.com/hubfs/2034.jpg) #### [Webinar | Managing AI in Quality Assurance](https://softbcom.com/blog/webinar-managing-ai-in-quality-assurance) How to Achieve Predictable, Measurable Results with Modern LLMs In this session we demonstrate how confi... [Read now](https://softbcom.com/blog/webinar-managing-ai-in-quality-assurance) [Article](https://softbcom.com/blog/tag/article) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) [QA](https://softbcom.com/blog/tag/qa) ![](https://softbcom.com/hubfs/2032%20(1).jpg) #### [Article | Automated Quality Assurance in Customer Service](https://softbcom.com/blog/article-automated-qa) Automated Quality Assurance in Customer Service — Strategic AI, Practical Results What if your quality a... [Read now](https://softbcom.com/blog/article-automated-qa) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) [QA](https://softbcom.com/blog/tag/qa) [Webinar](https://softbcom.com/blog/tag/webinar) ![](https://softbcom.com/hubfs/2029.jpg) #### [Webinar | Automated Quality Assurance in Customer Service](https://softbcom.com/blog/webinar-automated-quality-assurance-in-customer-service) [Read now](https://softbcom.com/blog/webinar-automated-quality-assurance-in-customer-service) [Article](https://softbcom.com/blog/tag/article) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) [QA](https://softbcom.com/blog/tag/qa) ![](https://softbcom.com/hubfs/2028.jpg) #### [Article | Piloting AI for Contact Center Executives](https://softbcom.com/blog/article-piloting-ai-in-the-contact-center-how-executives-can-deliver-results-without-the-hype) Piloting AI for Contact Center Executives How to Deliver Quick Results and Advance Your Career Artificia... [Read now](https://softbcom.com/blog/article-piloting-ai-in-the-contact-center-how-executives-can-deliver-results-without-the-hype) [Article](https://softbcom.com/blog/tag/article) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) [QA](https://softbcom.com/blog/tag/qa) ![](https://softbcom.com/hubfs/2%20(10).jpg) #### [Article | What if every agent in your team performed like your top 10%?](https://softbcom.com/blog/article-ai-for-contact-center-leaders-quality-assurance-tools-in-2026) AI for Contact Center Leaders: Quality Assurance Tools in 2026 Running a modern contact center efficient... [Read now](https://softbcom.com/blog/article-ai-for-contact-center-leaders-quality-assurance-tools-in-2026) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) [QA](https://softbcom.com/blog/tag/qa) [Webinar](https://softbcom.com/blog/tag/webinar) ![](https://softbcom.com/hubfs/servicedesk1.jpg) #### [Webinar | AI for Contact Center Leaders | Quality Assurance Tools in 2026](https://softbcom.com/blog/webinar-ai-for-contact-center-leaders) Download the presentation [Read now](https://softbcom.com/blog/webinar-ai-for-contact-center-leaders) [1](https://softbcom.com/blog/author/softbcom-team/page/1) [2](https://softbcom.com/blog/author/softbcom-team/page/2) [3](https://softbcom.com/blog/author/softbcom-team/page/3) ![](https://softbcom.com/hubfs/Logo/softbcom-logo-white-letters.png) en ABOUT SOFTBCOM [About Us](https://softbcom.com/about-softbcom) [Blog](https://softbcom.com/blog) [Xing](https://www.xing.com/pages/softbcomberlingmbh) [Medium](https://softbcom-berlin.medium.com/) SOLUTIONS [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) [Managed Outbound](https://softbcom.com/managed-outbound) [Service Desk](https://softbcom.com/service-desk) [WFM](https://softbcom.com/workforce-management-system-in-cloud) [AI and Automation](https://softbcom.com/ai-and-automation) PUBLICATIONS [What Is Service Desk?](https://softbcom.com/blog/what-is-service-desk) [What is IVR?](https://softbcom.com/blog/what-is-ivr) [What is WFM?](https://softbcom.com/blog/workforce-management) [What is ACD?](https://softbcom.com/blog/what-is-acd) [What is Omnichannel Contact Center?](https://softbcom.com/blog/benefits-of-an-omnichannel-solution-for-contact-centers) CONTACT US [+49 30 513 02118](tel:+493051302118) [contactsbc@softbcom.com](mailto:contactsbc@softbcom.com) [8th floor
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