News | SoftBCom featured in Ziptone's report on European providers of CCaaS

 

Ziptone, the Netherlands-based online magazine dedicated to the contact center industry, has published a comprehensive report on European providers of Contact Center as a Service (CCaaS). SoftBCom is featured on page 106.

CCaaS made in Europe - market overview 2025 - Ziptone - 100% customer contact

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