--- title: News | SoftBCom featured in Ziptone's report on European providers of CCaaS description: Discover how Profil24 enhanced their customer service and efficiency with SoftBCom's seamless omnichannel solution and unified agent workstation for improved productivity and service quality. image: https://softbcom.com/hubfs/Untitled%20design%20(4).jpg --- [![softbcom-logo-black-letters](https://softbcom.com/hubfs/Logo/softbcom-logo-black-letters.png)](https://softbcom.com/) - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) en - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) [Service Desk](https://softbcom.com/blog/tag/service-desk) | [AI](https://softbcom.com/blog/tag/ai) | [WFM](https://softbcom.com/blog/tag/wfm) | [IVR](https://softbcom.com/blog/tag/ivr) | [Contact Center](https://softbcom.com/blog/tag/contact-center) | [Managed Outbound](https://softbcom.com/blog/tag/managed-outbound) | [ACD](https://softbcom.com/blog/tag/acd) # News | SoftBCom featured in Ziptone's report on European providers of CCaaS ![](https://softbcom.com/hubfs/Untitled%20design%20(4).jpg) ![](https://softbcom.com/hubfs/logo-1.png) ##### [SoftBCom Team](https://softbcom.com/blog/author/softbcom-team) Share:   Ziptone, the Netherlands-based online magazine dedicated to the contact center industry, has published a comprehensive report on European providers of Contact Center as a Service (CCaaS). SoftBCom is featured on page 106. [CCaaS made in Europe - market overview 2025 - Ziptone - 100% customer contact](https://www.ziptone.nl/en/ccaas/) ## Post comments ## Recent posts [Use Case](https://softbcom.com/blog/tag/use-case) [AI](https://softbcom.com/blog/tag/ai) ![](https://softbcom.com/hubfs/ai-voice-agent-medical-appointment.jpg) #### [Use case | AI Voice Agent for Complex Appointment Scheduling](https://softbcom.com/blog/use-case-ai-voice-agent-for-complex-appointment-scheduling) AI Voice Agent for Complex Appointment Scheduling: From Conversation to Completed Booking Booking a medi... [Read now](https://softbcom.com/blog/use-case-ai-voice-agent-for-complex-appointment-scheduling) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) [Webinar](https://softbcom.com/blog/tag/webinar) ![](https://softbcom.com/hubfs/Frame%2026%20(1).jpg) #### [Webinar | SoftBCom Voice Agents for Customer Operations: Use Cases, ROI and Modularity](https://softbcom.com/blog/webinar-softbcom-voice-agents-for-customer-operations-use-cases-roi-and-modularity) Use Cases, ROI and Modularity AI voice agents are moving beyond simple conversations and FAQ handling. T... [Read now](https://softbcom.com/blog/webinar-softbcom-voice-agents-for-customer-operations-use-cases-roi-and-modularity) [Article](https://softbcom.com/blog/tag/article) [AI](https://softbcom.com/blog/tag/ai) [Contact Center](https://softbcom.com/blog/tag/contact-center) ![](https://softbcom.com/hubfs/Untitled%20design%20(52).jpg) #### [Article | Hidden Barriers to Using AI in Customer Service](https://softbcom.com/blog/article-hidden-barriers-to-using-ai-in-customer-service) Possible Risks of AI Adoption and Ways to Mitigate Them It is not uncommon for business owners to hesita... 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