--- title: SoftBCom Blog | Service Desk description: Service Desk | --- [![softbcom-logo-black-letters](https://softbcom.com/hubfs/Logo/softbcom-logo-black-letters.png)](https://softbcom.com/) - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) en - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) # SoftBCom Blog ![](https://softbcom.com/hubfs/cover%20blog%20softbcom%20900-253.png) [All](https://softbcom.com/blog) [Contact Center](https://softbcom.com/blog/tag/contact-center) [Article](https://softbcom.com/blog/tag/article) [AI](https://softbcom.com/blog/tag/ai) [QA](https://softbcom.com/blog/tag/qa) [Service Desk](https://softbcom.com/blog/tag/service-desk) [Use Case](https://softbcom.com/blog/tag/use-case) [Webinar](https://softbcom.com/blog/tag/webinar) [ACD](https://softbcom.com/blog/tag/acd) [IVR](https://softbcom.com/blog/tag/ivr) [WFM](https://softbcom.com/blog/tag/wfm) [Managed Outbound](https://softbcom.com/blog/tag/managed-outbound) [Video Channel](https://softbcom.com/blog/tag/video-channel) [Service Desk](https://softbcom.com/blog/tag/service-desk) [AI](https://softbcom.com/blog/tag/ai) [WFM](https://softbcom.com/blog/tag/wfm) [IVR](https://softbcom.com/blog/tag/ivr) [Contact Center](https://softbcom.com/blog/tag/contact-center) [Managed Outbound](https://softbcom.com/blog/tag/managed-outbound) [ACD](https://softbcom.com/blog/tag/acd) ![](https://softbcom.com/hubfs/Untitled%20design%20(4).jpg) #### [News | SoftBCom featured in Ziptone's report on European providers of CCaaS](https://softbcom.com/blog/softbcom-featured-in-ziptones-report-on-european-ccaas-providers) [Read now](https://softbcom.com/blog/softbcom-featured-in-ziptones-report-on-european-ccaas-providers) [Use Case](https://softbcom.com/blog/tag/use-case) [Service Desk](https://softbcom.com/blog/tag/service-desk) [Contact Center](https://softbcom.com/blog/tag/contact-center) ![](https://softbcom.com/hubfs/Kuck%20+%20Schmidt.png) #### [Use case | BPO with Contact Center - Service Desk Integration: Kuck + Schmidt](https://softbcom.com/blog/bpo-with-contact-center-service-desk-integration) About the company The contact center at Kuck + Schmidt (K&S) works mainly with inbound calls and man... [Read now](https://softbcom.com/blog/bpo-with-contact-center-service-desk-integration) [Service Desk](https://softbcom.com/blog/tag/service-desk) [Article](https://softbcom.com/blog/tag/article) [AI](https://softbcom.com/blog/tag/ai) [WFM](https://softbcom.com/blog/tag/wfm) [Contact Center](https://softbcom.com/blog/tag/contact-center) ![](https://softbcom.com/hubfs/8-wichtige-erkenntnisse-von-der-ccw2023.jpg) #### [Article | 8 key takeaways from CCW 2023 by SoftBCom](https://softbcom.com/blog/8-key-takeaways-from-ccw-2023-by-softbcom) CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ... [Read now](https://softbcom.com/blog/8-key-takeaways-from-ccw-2023-by-softbcom) [Use Case](https://softbcom.com/blog/tag/use-case) [Service Desk](https://softbcom.com/blog/tag/service-desk) [AI](https://softbcom.com/blog/tag/ai) ![](https://softbcom.com/hubfs/globus-case.jpg) #### [Use case | Mass email processing with AI for Globus DIY stores](https://softbcom.com/blog/mass-email-processing-with-ai-for-globus-diy-stores) About the company Globus is one of the largest DIY chains in Germany with 14 DIY stores and 4 online sto... [Read now](https://softbcom.com/blog/mass-email-processing-with-ai-for-globus-diy-stores) [Service Desk](https://softbcom.com/blog/tag/service-desk) [Article](https://softbcom.com/blog/tag/article) ![](https://softbcom.com/hubfs/what-is-service-desk.jpg) #### [Article | What Is Service Desk?](https://softbcom.com/blog/what-is-service-desk) Introduction to the functions of the Service Desk and useful details Service Desk Software is a tool for... [Read now](https://softbcom.com/blog/what-is-service-desk) [Use Case](https://softbcom.com/blog/tag/use-case) [Service Desk](https://softbcom.com/blog/tag/service-desk) [Contact Center](https://softbcom.com/blog/tag/contact-center) ![](https://softbcom.com/hubfs/Sekretariatsdienste.jpg) #### [Use case | Secretarial Services](https://softbcom.com/blog/secretarial-services) Initial Situation A contact center provides mass secretarial and back-office services. Its main customer... [Read now](https://softbcom.com/blog/secretarial-services) [Service Desk](https://softbcom.com/blog/tag/service-desk) [Article](https://softbcom.com/blog/tag/article) ![](https://softbcom.com/hubfs/ITSM%20cover.jpg) #### [Article | Some things about ITSM and especially about its potential benefits](https://softbcom.com/blog/some-things-about-itsm-and-especially-about-its-potential-benefits) What is ITSM? ITSM stands for IT service management. It encompasses all services and measures required t... [Read now](https://softbcom.com/blog/some-things-about-itsm-and-especially-about-its-potential-benefits) [Service Desk](https://softbcom.com/blog/tag/service-desk) [Article](https://softbcom.com/blog/tag/article) [IVR](https://softbcom.com/blog/tag/ivr) [Contact Center](https://softbcom.com/blog/tag/contact-center) [ACD](https://softbcom.com/blog/tag/acd) ![](https://softbcom.com/hubfs/jana%20cover.jpg) #### [Article | Jana's story](https://softbcom.com/blog/janas-story) Agent Jana and the customer value contact center - Using Omni channel Watch video [Read now](https://softbcom.com/blog/janas-story) ![](https://softbcom.com/hubfs/Logo/softbcom-logo-white-letters.png) en ABOUT SOFTBCOM [About Us](https://softbcom.com/about-softbcom) [Blog](https://softbcom.com/blog) [Xing](https://www.xing.com/pages/softbcomberlingmbh) [Medium](https://softbcom-berlin.medium.com/) SOLUTIONS [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) [Managed Outbound](https://softbcom.com/managed-outbound) [Service Desk](https://softbcom.com/service-desk) [WFM](https://softbcom.com/workforce-management-system-in-cloud) [AI and Automation](https://softbcom.com/ai-and-automation) PUBLICATIONS [What Is Service Desk?](https://softbcom.com/blog/what-is-service-desk) [What is IVR?](https://softbcom.com/blog/what-is-ivr) [What is WFM?](https://softbcom.com/blog/workforce-management) [What is ACD?](https://softbcom.com/blog/what-is-acd) [What is Omnichannel Contact Center?](https://softbcom.com/blog/benefits-of-an-omnichannel-solution-for-contact-centers) CONTACT US [+49 30 513 02118](tel:+493051302118) [contactsbc@softbcom.com](mailto:contactsbc@softbcom.com) [8th floor
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