What is ITSM? ITSM stands for IT service management. It encompasses all services and measures required t...
Initial Situation A contact center provides mass secretarial and back-office services. Its main customer...
About the company Globus is one of the largest DIY chains in Germany with 14 DIY stores and 4 online sto...
Agent Jana and the customer value contact center - Using Omni channel Watch video
About the company The contact center at Kuck + Schmidt (K&S) works mainly with inbound calls and man...
CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ...
Introduction to the functions of the Service Desk and useful details Service Desk Software is a tool for...
