---
title: SoftBCom Blog | Video Channel
description: Video Channel |
---

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- Solutions 
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          - [Videochannel](https://softbcom.com/videochannel)
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- [About us](https://softbcom.com/about-softbcom)
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- [Contact us](https://softbcom.com/contact-us)
- [Trust](https://softbcom.com/trust)
- [DE](https://www.softbcom.de/?utm_source=domain_com)

en

- Solutions 
    - [SoftBCom AI Agents](https://softbcom.com/voice-agents)
    - Contact Center 
          - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center)
          - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution)
          - [Videochannel](https://softbcom.com/videochannel)
    - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance)
    - [Managed Outbound](https://softbcom.com/managed-outbound)
    - [Service Desk](https://softbcom.com/service-desk)
- [About us](https://softbcom.com/about-softbcom)
- [Blog](https://softbcom.com/blog)
- [Contact us](https://softbcom.com/contact-us)
- [Trust](https://softbcom.com/trust)
- [DE](https://www.softbcom.de/?utm_source=domain_com)

# SoftBCom Blog

![](https://softbcom.com/hubfs/cover%20blog%20softbcom%20900-253.png)

[All](https://softbcom.com/blog) [Contact Center](https://softbcom.com/blog/tag/contact-center) [Article](https://softbcom.com/blog/tag/article) [AI](https://softbcom.com/blog/tag/ai) [QA](https://softbcom.com/blog/tag/qa) [Service Desk](https://softbcom.com/blog/tag/service-desk) [Use Case](https://softbcom.com/blog/tag/use-case) [Webinar](https://softbcom.com/blog/tag/webinar) [ACD](https://softbcom.com/blog/tag/acd) [IVR](https://softbcom.com/blog/tag/ivr) [WFM](https://softbcom.com/blog/tag/wfm) [Managed Outbound](https://softbcom.com/blog/tag/managed-outbound) [Video Channel](https://softbcom.com/blog/tag/video-channel)

[Article](https://softbcom.com/blog/tag/article) [Video Channel](https://softbcom.com/blog/tag/video-channel) [Contact Center](https://softbcom.com/blog/tag/contact-center)

![](https://softbcom.com/hubfs/videochannel%20cover.jpg)

#### [Article | Video channels: When and how to use them](https://softbcom.com/blog/video-channels-when-and-how-to-use-them)

For Better Front Office and Back Office Interaction A video channel in a contact center should be used f...

[Read now](https://softbcom.com/blog/video-channels-when-and-how-to-use-them)

![](https://softbcom.com/hubfs/Logo/softbcom-logo-white-letters.png)

en

ABOUT SOFTBCOM

[About Us](https://softbcom.com/about-softbcom)

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[Medium](https://softbcom-berlin.medium.com/)

SOLUTIONS

[Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center)

[QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance)

[Managed Outbound](https://softbcom.com/managed-outbound)

[Service Desk](https://softbcom.com/service-desk)

[WFM](https://softbcom.com/workforce-management-system-in-cloud)

[AI and Automation](https://softbcom.com/ai-and-automation)

PUBLICATIONS

[What Is Service Desk?](https://softbcom.com/blog/what-is-service-desk)

[What is IVR?](https://softbcom.com/blog/what-is-ivr)

[What is WFM?](https://softbcom.com/blog/workforce-management)

[What is ACD?](https://softbcom.com/blog/what-is-acd)

[What is Omnichannel Contact Center?](https://softbcom.com/blog/benefits-of-an-omnichannel-solution-for-contact-centers)

CONTACT US

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