Case study: Video in client servicing.
How Noda Contact Center transforms omnichannel customer service

No additional applications need to be installed by the client. Up to 80% of client’s and call center agent’s time is saved. One picture is worth a thousand words!

Date: July 30, 2019. Time: 14:00 CET

Noda CC:

  • omnichannel ACD
  • easy IVR and script building
  • reporting
  • inbound and outbound possibilities

Additional functionality:

  • Video communication
  • Workforce Management
  • Ticketing
  • CRM integration
  • and much more!

This webinar will be mostly dedicated to omnichannel communication in client servicing with an emphasis on video communication.

This webinar has already taken place…
But now you can watch its video recording!

Speaker

Sergej Botschkarev

Sergej Botschkarev

Job Position

• Has been working with SoftBCom since 2018; his responsibilities include expanding the company’s sales in Europe.
• Engaged in sales of contact center and communication solutions since 2015.
• Sergej is always busy with improvement of touchpoint management from the customers’ perspective.