--- title: Workforce management system in cloud description: The WFM cloud solution improves customer satisfaction and helps with personnel management through integrated multichannel WFM platforms. --- [![softbcom-logo-black-letters](https://softbcom.com/hubfs/Logo/softbcom-logo-black-letters.png)](https://softbcom.com/?hsLang=en) - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) # Workforce management system in cloud ### for forecasting, planning and personnel management [GET A TRIAL VERSION](https://softbcom.com/workforce-management-system-in-cloud#cta) ### Our WFM systems enable simple and convenient scheduling for large teams with different skills, e.g. in contact centers and retail. More about WFM systems. ## Preconfigured professional WFM solution for contact centers 01 ### Quick start Simply adopt, rename and use 10 preconfigured sample users with ready-made schedules Seamless transition, easy onboarding, intuitive operation, no time wasted 1 hour of training and you are ready to create schedules yourself 02 ### No more manual work! Stop working in different spreadsheets and save yourself several days of work every week! Help with the conversion of your existing schedule 01 ### All necessary functions immediately available: Automated skill-based shift planning Skill-based workload planning Personal area of the agent Mobile app Standard reports Highly configurable 01 ### No investment required Free for 6 months! No advance payments #### The aim of the SoftBCom WFM Cloud is a fast system implementation without costs for IT infrastructure, support and separate employees. The SoftBCom WFM Cloud is subscribed to, quickly set up and ready for use within a few days. A PC with Internet access is all that is required for full operation. 15-20 minutes to the start and demo training 0 Euro costs for the implementation of the system since 2016 experience with WFM cloud solutions less than 1 hour waiting for support ## Advantages of the SoftBCom WFM Cloud: ### ◆ Fast start A WFM solution in the cloud is faster than a similar on-premise solution, where successful installation and configuration can take several months. In the case of a cloud solution, the infrastructure is already set up. With your login details, you are ready to go. ### ◆ Access from anywhere and at any time All you need to get started is a web browser. Set up the functions and access for each user and work from anywhere. ### ◆ Simple and intuitive operation Creating a new account, downloading data and configuring the system can be done in the cloud within a few days. Minimal training at startup. ### ◆ No IT infrastructure to install and maintain No upfront investment or investment costs are required for the WFM solution in the cloud. You pay a monthly fee that already includes maintenance, support and automatic updates. ### ◆ Performance and scalability The size and tasks of a company can change over time. With WFM’s cloud solution, you can scale the system functions for your current tasks. ### ◆ Extensive integration options The cloud solution can be integrated into a variety of CRM, ERP, e-queue and other systems. ## When does the cloud version make sense for you? ![contact-center](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/contact-center.svg)Do you operate contact centers and customer service centers with 30 or more employees? ![personal](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/personal.svg)Do your staff work in retail, back office, warehouse? ![remote](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/remote.svg)Do you need support for remote employees? ![excel](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/excel.svg)Do you write your roster and forecasts in Excel and create your reports manually? ![euro-2](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/euro-2.svg)Do you want to test new functions without any upfront investment? ![cloud](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/cloud.svg)Would you like to try out the same enterprise solution as a SaaS model? ### Functions of the SoftBCom WFM Cloud ### 01. Recording of statistics and capacity utilization forecasts, taking into account data from various systems ### 02. Scheduling based on forecasts, calculation of optimal staffing requirements taking into account skills, qualifications, preferences and the required service level ### 03. Management of the duty roster via a personal area or mobile app ### 04. Control of discipline and utilization of agents ### 05. Punctuality reports and time sheets for accounting ### 06. Shift swaps via the personal area with flexible setting options for the swap rules by the line manager ### 07. A mobile app for managing duty rosters and recording employee preferences ### 08. Notification of certain events and any changes to the duty roster ![](https://145781359.fs1.hubspotusercontent-eu1.net/hub/145781359/hubfs/1%20FTE%20Schichten-1.png?width=1200&length=1200&name=1%20FTE%20Schichten-1.png) **FTE, forecast + plan** ![](https://145781359.fs1.hubspotusercontent-eu1.net/hub/145781359/hubfs/2%20Prognose%20Fakt-1.png?width=1200&length=1200&name=2%20Prognose%20Fakt-1.png) **Forecast + fact** ![](https://145781359.fs1.hubspotusercontent-eu1.net/hub/145781359/hubfs/3%20Dienstplan-1.png?width=1200&length=1200&name=3%20Dienstplan-1.png) **Duty roster on this day** ![](https://145781359.fs1.hubspotusercontent-eu1.net/hub/145781359/hubfs/4%20Agentenbereich-1.webp?width=1200&length=1200&name=4%20Agentenbereich-1.webp) **Agent area** ## Choose your subscription ### WFM Start The ideal choice for beginners Free of charge for 6 months Without limiting the number of users Utilization forecasts with a limited number of communication channels/skills Automatic planning with a limited number of communication channels/skills Standard operating procedures Personal agent area Mobile app Standard reports Knowledge Base Chat support during working hours (8x5) [Get a trial version](http://www.softbcom.de/termin-buchen) ### WFM Light 199 Eur per month 10 users included Subsequent users: 7 Eur per month Utilization forecasts Automatic planning Standard operating procedures Personal agent area Mobile App Standard reports Knowledge Base Chat support during working hours (8×5) [Get a trial version](https://www.softbcom.de/kostenloser-termin) ### WFM Advanced 399 Eur per month 25 users included Subsequent users: 15 Eur per month Installation package: 4 000 Eur All functions of WFM Light + Integration of historical statistics as standard + Standard integration of online status + Consideration of preferences when designing the duty roster + Online monitoring of agents + Access to advanced system settings + Priority chat support during working hours (12x7) [Make an appointment](https://www.softbcom.de/kostenloser-termin) ## How does it work? ### 1. You choose a package ### 2. You fill out the contact form and accept the [terms and conditions](https://softbcom.com/terms-and-conditions?hsLang=en) ### 3. We will send a confirmation to your work email ### 4. 15-minute introduction (via telephone/chat) ### 5. You will receive a user name and password ![](https://softbcom.com/hubfs/business-woman.webp) ## Talk to us about your goals #### Would you like to know how your company can benefit from SoftBCom WFM Cloud? Send us an inquiry and our experts will help you find the right solution. ![](https://softbcom.com/hubfs/Logo/softbcom-logo-white-letters.png) ABOUT SOFTBCOM [About Us](https://softbcom.com/about-softbcom?hsLang=en) [Blog](https://softbcom.com/blog?hsLang=en) [Xing](https://www.xing.com/pages/softbcomberlingmbh) [Medium](https://softbcom-berlin.medium.com/) SOLUTIONS [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center?hsLang=en) [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance?hsLang=en) [Managed Outbound](https://softbcom.com/managed-outbound?hsLang=en) [Service Desk](https://softbcom.com/service-desk?hsLang=en) [WFM](https://softbcom.com/workforce-management-system-in-cloud) [AI and Automation](https://softbcom.com/ai-and-automation?hsLang=en) PUBLICATIONS [What Is Service Desk?](https://softbcom.com/blog/what-is-service-desk?hsLang=en) [What is IVR?](https://softbcom.com/blog/what-is-ivr?hsLang=en) [What is WFM?](https://softbcom.com/blog/workforce-management?hsLang=en) [What is ACD?](https://softbcom.com/blog/what-is-acd?hsLang=en) [What is Omnichannel Contact Center?](https://softbcom.com/blog/benefits-of-an-omnichannel-solution-for-contact-centers?hsLang=en) CONTACT US [+49 30 513 02118](tel:+493051302118) [contactsbc@softbcom.com](mailto:contactsbc@softbcom.com) [8th floor
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