---
title: Webinar | Managing AI in Quality Assurance
description: Learn how to automate quality assurance in customer service using AI-driven solutions with SoftBCom. Discover best practices, tools, and strategies for contact center excellence.
---

[SoftBCom Blog](https://softbcom.com/blog)

# [Webinar | Managing AI in Quality Assurance](https://softbcom.com/blog/webinar-managing-ai-in-quality-assurance)

 Written by [SoftBCom Team](https://softbcom.com/blog/author/softbcom-team) | Mar 11, 2026, 6:10:10 PM

## How to Achieve Predictable, Measurable Results with Modern LLMs

In this session we demonstrate how configurable AI evaluation enables operational control in dynamic service environments.

### Topics we cover:

- Configuring AI-based evaluation criteria in natural language
- Calibrating strictness and management priorities in real time
- Detecting subtle behavioural and reputational risk signals
- Translating quality insights into steering decisions

### What participants get:

- A clear framework for managing AI in Quality Assurance
- Practical examples of configurable AI metrics (zero-shot/few-shot)
- Understanding of how AI evaluates meaning and context
- A demonstration of live metric adjustment and its impact
- Greater operational control over service quality fast
- Faster adaptation to strategic or regulatory changes ai
- Reduced dependency on rigid scorecards and manual QA
- Quality metrics that directly support workforce and coaching decisionss

[View full post](https://softbcom.com/blog/webinar-managing-ai-in-quality-assurance)

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