Remote or hybrid work is a form of work organization that is at the same time both popular and enforced ...
WhatsApp first provided its messenger's API in 2019, enabling the connection of this popular channel wit...
If your contact center operates in the EU or if you work with EU-based customers, you have probably hear...
Inbound call distribution (call routing) is а vital function for any contact center platform. The way ca...
Modern contact centers greatly differ in their size, structure, services, and strategy, but all of them ...
Today’s customers tend to perceive a company’s services as a whole. For a customer, a service and all co...
The main goal of any contact center is to ensure high quality of customer services and rapid handling of...
