About the company Profil24 is a 24/7 contact center for car rental companies and airlines, working on nu...
About the company Schmitz Cargobull is the market leading manufacturer of truck trailers in Europe. The ...
About the company The contact center at Kuck + Schmidt (K&S) works mainly with inbound calls and man...
CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ...
About the company Globus is one of the largest DIY chains in Germany with 14 DIY stores and 4 online sto...
Introduction to the functions of the Service Desk and useful details Service Desk Software is a tool for...
For Better Front Office and Back Office Interaction Contact center software and principles are widely us...
Initial Situation A contact center provides mass secretarial and back-office services. Its main customer...
For Better Front Office and Back Office Interaction A video channel in a contact center should be used f...
IVR is the key to increased contact center efficiency and customer satisfaction IVR stands for "interact...
What is WFM? WFM (Workforce Management System) forecasts staffing needs in retail, banking, contact cent...
How it works and how it helps the customers and the business ACD – Automatic Call Distribution, or autom...
