About SoftBCom

Software for customer operations. Built in Berlin.

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Since 2015. Building software that connects communication, AI and business systems.

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Smart Automation. From individual automation projects to integrated business processes.

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Customer Operations. Combining telephony, ticketing, AI and quality assurance.

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What We Do

From software to working production systems

We develop our own software platform and help customers turn it into solutions that work within their real operational environment.

Our work typically includes:

Software development
Process and solution design
AI-based automation
System integration
Configuration and customization
Production deployment
Ongoing operations and support

This allows customers to work with one technical partner from the initial concept through integration and production operation.

Our Approach

Technology follows the process

We do not start with the assumption that every problem should be solved by AI, automation or a particular product. We first look at the process: what needs to happen, which information is required, which systems are involved, where decisions are made and where human involvement remains important.

We then combine the appropriate technologies around that process — including deterministic workflows, AI models, communication channels, business applications and human tasks. This process-first approach helps us build automation that is both flexible and operationally controllable.

Our Team

Experienced specialists working directly with customers

SoftBCom is built around experienced software, integration and operations specialists. Our team combines expertise in software architecture, telecommunications, enterprise applications, databases, AI, system integration and production operations.

A key part of our working model is direct communication between technical specialists and customers. The people designing and implementing a solution are able to understand the operational problem directly rather than working through multiple organizational layers.

Managed Operations

Small core teams. The right expertise when needed

Complex software projects do not always require large permanent project teams.

We typically work with a focused core team that understands the customer environment and the overall solution. Additional specialists can be involved when a project requires specific expertise — for example, a particular ERP, CRM, infrastructure technology or integration.

The important part is not simply assembling resources. It is making all parts of the solution work together reliably.

Architecture, integration and overall technical responsibility remain coordinated by SoftBCom.
We Build Iteratively

Requirements evolve. The system should evolve with them.

In many projects, not every requirement can be fully defined before users start working with the system.

Real production use reveals new priorities, exceptions and opportunities for improvement.

For this reason, we work iteratively: launch a working solution, observe how it performs in practice, and refine processes, integrations and configuration as requirements become clearer.

Whenever possible, the same specialists who know the implementation continue to support its further development.

From Implementation to Operations

We stay involved after go-live

For us, production launch is not necessarily the end of a project.

In many customer environments, SoftBCom continues to operate and support the installation after implementation.

Because support and operations remain close to the people who understand the architecture, configuration and integrations, technical issues can be analysed in the context of the actual solution.

Reliability and Security

Built for production environments

Reliability, data protection and operational control are part of the way we design and implement customer systems.

Our projects include appropriate testing before production launch, controlled deployment procedures and operational monitoring according to the requirements of the particular environment.

We also design solutions with data protection, access control and resilience in mind from the beginning rather than treating them as additions after implementation.

Experience

Experience built over decades

Although SoftBCom Berlin GmbH was founded in 2015, the experience behind the company goes back much further.

Our founders and specialists bring decades of experience in software development, telecommunications, enterprise systems and technology management.

2015

SoftBCom Berlin founded

100+ years

Combined team experience

200+

Installations worldwide
Founders

Founded by people who still build the company

SoftBCom was founded by Vladimir V. Dudchenko Jr. and Vladimir K. Dudchenko.

about SoftBCom-1

The founders remain actively involved in the company’s product development, technology and customer projects.

Where We Work

Based in Berlin. Working internationally.

SoftBCom is headquartered in Berlin and works with customers and partners in Germany and other international markets.
Our development and project teams operate across locations, allowing us to combine local customer interaction with flexible access to technical expertise.

Have a process or system you want to improve?


Whether you are looking at AI automation, customer-service infrastructure, system integration or a broader operational process, we can start with the problem you are trying to solve.