--- title: About SoftBCom description: Since 2015 SoftBCom offers full stack software solutions for customer services, omnichannel contact Center, IT Service Management, Workforce Managment System and many more. --- [![softbcom-logo-black-letters](https://softbcom.com/hubfs/Logo/softbcom-logo-black-letters.png)](https://softbcom.com/?hsLang=en) - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) - Solutions - [SoftBCom AI Agents](https://softbcom.com/voice-agents) - Contact Center - [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center) - [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution) - [Videochannel](https://softbcom.com/videochannel) - [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance) - [Managed Outbound](https://softbcom.com/managed-outbound) - [Service Desk](https://softbcom.com/service-desk) - [About us](https://softbcom.com/about-softbcom) - [Blog](https://softbcom.com/blog) - [Contact us](https://softbcom.com/contact-us) - [Trust](https://softbcom.com/trust) - [DE](https://www.softbcom.de/?utm_source=domain_com) ESTABLISHED IN 2015 About SoftBCom ![bullit](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/bullit.svg) An IT company active in Germany, Europe and the wider world ![bullit](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/bullit.svg) Main office in Berlin, also present in Nuremberg, Bonn, Tivat (Montenegro) and other locations ## Our Scope ![](https://softbcom.com/hubfs/customer-servicing.svg) **Software solutions for customer servicing and support, incl. Contact Centers, Help Desk, etc.** ![](https://softbcom.com/hubfs/process-automation.svg) **Software solutions for process automation, including AI** ![](https://softbcom.com/hubfs/enterprise-level.svg) **Security, productivity, and high availability solutions for enterprise-level systems** ![](https://softbcom.com/hubfs/fine-tuning.svg) **Implementation, system integration and process fine-tuning** ![](https://softbcom.com/hubfs/VIP-service.svg) **VIP service to all customers** ## The Team #### We’re an international team of top-notch specialists Capable of solving the challenges of implementing, configuring and integrating new solutions into client’s infrastructure within the shortest possible time.   ![about SoftBCom-1](https://softbcom.com/hs-fs/hubfs/about%20SoftBCom-1.jpg?width=600&height=402&name=about%20SoftBCom-1.jpg) SoftBCom founders: Vladimir V. Dudchenko Jr. and Vladimir K. Dudchenko ![10 years of experience](https://softbcom.com/hs-fs/hubfs/10%20years%20of%20experience.jpg?width=600&height=402&name=10%20years%20of%20experience.jpg)   #### All our specialists have more than 10 years of experience And some, more than 20 years. All can understand customer’s needs and meet them with various solutions and methods. #### We all have university degrees in IT Not that it really is all-important, it’s just that we really tend to hire the best. ![We all have university degrees in IT](https://softbcom.com/hs-fs/hubfs/We%20all%20have%20university%20degrees%20in%20IT.jpg?width=600&height=402&name=We%20all%20have%20university%20degrees%20in%20IT.jpg)   ![about1](https://softbcom.com/hs-fs/hubfs/about1.jpg?width=900&height=645&name=about1.jpg) ![about3](https://softbcom.com/hs-fs/hubfs/about3.jpg?width=900&height=645&name=about3.jpg)   ![about2](https://softbcom.com/hs-fs/hubfs/about2.jpg?width=900&height=645&name=about2.jpg) ![about4](https://softbcom.com/hs-fs/hubfs/about4.jpg?width=900&height=645&name=about4.jpg)   ## How we work ![how-we-work-1](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/how-we-work-1.svg) ### A team of experts always rocks #### For each project a set of highly professional staff is handpicked Our international team consists only of the top-level, most experienced and competent professionals who have mastered practically all the methods of building modern complex systems, excel in working with databases, know attitudes and formats of application interaction, are proficient with up-to-date system tools, languages and programming methods and can quickly grasp customer problems or requirements and accomplish any task in the shortest possible time. #### Even a stand-alone expert can fulfil a project In his famous book The Mythical Man-Month, extremely popular in the last quarter of the previous century, Frederick Brooks recommends: «If a 200-man project has 25 managers who are the most competent and experienced programmers, fire the 175 troops and put the managers back to programming.» This approach has become even more relevant today. #### Every expert can work directly with customers Even voluminous task can be handled by our single expert person, who is occasionally involving colleagues for consultations or implementation of specific requirements. #### The result is cheaper for the consumer With the increasing sophistication of problem-solving tools and methods in IT, the highly skilled personnel reduce the cost and implementation time of any project by the factor of 10 and more, minimizing the design and implementation errors, and lowering the cost to the customer. ## ![how-we-work-2](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/how-we-work-2.svg) ### How do we do big projects, fast #### We know how to manage complex projects 40 years of management expertise. #### Outsourcing solves the problem of scale We often outsource to our partners tasks that require extensive and homogeneous work (such as the development of a specific software module according to our specifications), but implementing and tuning are in any case on our side. #### Hiring for a project solves the problem of narrow specialist skills Project-based hiring of narrow specialists is needed (for example, for connecting to some CRM or ERP system, or other specific software solution). #### Getting all the pieces to work well together This is the hard part. And this is our know-how. ## ![how-we-work-3](https://5368569.fs1.hubspotusercontent-na1.net/hubfs/5368569/how-we-work-3.svg) ### Why are our clients happy? #### Every client is a VIP: Attention to detail VIP means quick response and personalized service. That is our focus. #### Recursive system development is really fine The customers are often only fully aware of their needs after they have started using the new system. It is normal that new requests are constantly made and improvements are introduced as customers get to grips with their systems. The best way to implement them is to involve the same team that implemented the project. So, finally all our customers get the desired result, even if they can’t formulate the all the demands at the beginning. #### Technical support is carried out by the same specialists as the project itself As a rule, technical support is provided by the same experts who carry out the implementation, this attitude provides an in-depth perception of possible problems and quickest reaction. #### Our data security, comprehensive testing and fault- tolerance approach in all stages We adhere to the highest standards of systems reliability and data security. Our solutions comply with DGSVO and individual customers’ demands. Implementation process employs comprehensive pre-production testing and a test production period. In this manner, reliable operation is achieved, and our clients’ demands are met. Fault tolerance approach provides 24×7 reliable operation with minimal downtime for maintenance. ## The SoftBCom team brings together:   100+ ##### years of combined experience ##### business roots dating back to the 1970s   200+ ##### installations worldwide ## Set a free appointment for additional information ![](https://softbcom.com/hubfs/Logo/softbcom-logo-white-letters.png) ABOUT SOFTBCOM [About Us](https://softbcom.com/about-softbcom) [Blog](https://softbcom.com/blog?hsLang=en) [Xing](https://www.xing.com/pages/softbcomberlingmbh) [Medium](https://softbcom-berlin.medium.com/) SOLUTIONS [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center?hsLang=en) [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance?hsLang=en) [Managed Outbound](https://softbcom.com/managed-outbound?hsLang=en) [Service Desk](https://softbcom.com/service-desk?hsLang=en) [WFM](https://softbcom.com/workforce-management-system-in-cloud?hsLang=en) [AI and Automation](https://softbcom.com/ai-and-automation?hsLang=en) PUBLICATIONS [What Is Service Desk?](https://softbcom.com/blog/what-is-service-desk?hsLang=en) [What is IVR?](https://softbcom.com/blog/what-is-ivr?hsLang=en) [What is WFM?](https://softbcom.com/blog/workforce-management?hsLang=en) [What is ACD?](https://softbcom.com/blog/what-is-acd?hsLang=en) [What is Omnichannel Contact Center?](https://softbcom.com/blog/benefits-of-an-omnichannel-solution-for-contact-centers?hsLang=en) CONTACT US [+49 30 513 02118](tel:+493051302118) [contactsbc@softbcom.com](mailto:contactsbc@softbcom.com) [8th floor
Europaplatz 2
10557 Berlin, Deutschland](https://share.google/7WYDLGkMvEyTcnUJY) [Privacy policy](https://softbcom.com/privacy-policy?hsLang=en) [Imprint](https://softbcom.com/imprint?hsLang=en) [Terms and Conditions](https://softbcom.com/terms-and-conditions?hsLang=en) [SaaS Terms of Use](https://softbcom.com/saas-terms-of-use?hsLang=en) [BSFZ Seal](https://softbcom.com/blog/softbcom-receives-bsfz-seal?hsLang=en) Copyright © 2015⁠–⁠2026. All rights reserved [![twitter 1](https://softbcom.com/hubfs/twitter%201.png)](https://twitter.com/softbcom)