---
title: SoftBCom Voice Agents (LLM-powered)
description: AI voice agents for automated customer calls and inbound call automation. Automate customer service processes with LLM-powered AI phone agents that capture structured data and integrate seamlessly. Start your free trial today.
---
[](https://softbcom.com/?hsLang=en)
- Solutions
- [SoftBCom AI Agents](https://softbcom.com/voice-agents)
- Contact Center
- [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center)
- [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution)
- [Videochannel](https://softbcom.com/videochannel)
- [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance)
- [Managed Outbound](https://softbcom.com/managed-outbound)
- [Service Desk](https://softbcom.com/service-desk)
- [About us](https://softbcom.com/about-softbcom)
- [Blog](https://softbcom.com/blog)
- [Contact us](https://softbcom.com/contact-us)
- [Trust](https://softbcom.com/trust)
- [DE](https://www.softbcom.de/?utm_source=domain_com)
- Solutions
- [SoftBCom AI Agents](https://softbcom.com/voice-agents)
- Contact Center
- [Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center)
- [All-in-one contact center and ticket system solution](https://softbcom.com/all-in-one-contact-center-and-ticket-system-solution)
- [Videochannel](https://softbcom.com/videochannel)
- [QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance)
- [Managed Outbound](https://softbcom.com/managed-outbound)
- [Service Desk](https://softbcom.com/service-desk)
- [About us](https://softbcom.com/about-softbcom)
- [Blog](https://softbcom.com/blog)
- [Contact us](https://softbcom.com/contact-us)
- [Trust](https://softbcom.com/trust)
- [DE](https://www.softbcom.de/?utm_source=domain_com)
# SoftBCom AI Voice Agents
## Handle complex customer calls end‑to‑end — from conversation to action
#### LLM-powered voice agents that understand complex requests, execute real business processes and capture structured outcomes
#### Designed for organizations with recurring customer communication — relevant for healthcare, service companies, retail, delivery operations, contact centers and public institutions.
[Start free trial](https://softbcom.com/voice-agents#CTA) [Request demo](https://softbcom.com/voice-agents#CTA)
## Typical AI Voice Agent Use Cases
- Appointment scheduling
- Inbound customer call automation
- Structured intake and execution of service requests
- Order status, changes, and delivery coordination
- Account and billing inquiries (charges, disputes, balances)
- Dispatching and task allocation based on structured input
- Initial qualification (e.g. candidates, requests)
- Exception handling and service recovery (defects, delays, corrections)
Appointment setting
4:08
## See It in Action
Medical appointment scheduling
Listen to a live AI Voice Agent handling a complex medical appointment booking — from understanding the patient’s request and checking availability to handling changes and completing the booking.
Complex order management & delivery scheduling
Listen to a live AI Voice Agent handling a complex reorder from start to finish — starting an additional order, handling changes, and confirming the result.
Your browser does not support the audio element.
Realtime Assignment Dispatch & Field Service Coordination
This demo shows one step in an automated dispatch process. An AI Voice Agent receives fault and emergency reports from customers, creates and prioritizes service assignments, and then contacts the appropriate field technician. In this call, the AI Agent dispatches an urgent refrigeration fault to an available technician, provides the customer address and contact details, answers clarification questions, and confirms the technician’s acceptance of the job.
Your browser does not support the audio element.
Retail | Order Changes & Delivery Coordination
When customers need to reschedule deliveries, update addresses, or modify orders, AI Voice Agents verify customer identity, validate data, negotiate delivery slots, update business systems, and confirm the final result.
The example below demonstrates how a SoftBCom AI Voice Agent automates a complex customer service request in a retail environment.
What makes us different
## Free-form conversations — with structured outcomes
- The agent handles natural, multi-intent requests and turns them into structured, actionable data — regardless of how the customer phrases them.
- No predefined flows — each request is interpreted and resolved dynamically.
### Example (Healthcare):
##### A patient calls and says:
#### “I have severe ear pain, I need to see a doctor today, but I can only come in the evening.”
##### The agent will:
- interpret symptoms and urgency
- determine appropriate care options (e.g. general practitioner vs. specialist)
- check availability based on constraints (time, urgency)
- suggest suitable appointments
- capture all relevant details in structured form
### Example (Retail / Delivery):
##### A customer calls and says:
#### "My order is coming tomorrow, but I won’t be home. Can you deliver it to a different address or maybe later in the evening?"
##### The agent will:
- identify the order and its current delivery status
- validate the new address
- check available delivery options (rescheduling, rerouting, pickup points)
- suggest feasible alternatives
- update the delivery details and confirm the change
Our approach
## Outcome-driven interaction
#### We design voice agents around one principle: **every interaction must lead to a defined structured outcome.**
1\. Beyond speech recognition: process execution
##### This is not about understanding speech — it’s about completing tasks. The agent:
- interprets context (e.g. urgency, constraints, existing data)
- handles incomplete and multi-intent input
- avoids redundant questions
- uses system data (e.g. calendars, records in back-end BDs, etc.)
#### → Reliable process execution — not perfect transcription
2\. Outcome-first execution
##### Each interaction is driven to completion:
- appointments are booked
- requests are fully captured
- issues are resolved or correctly routed
#### → No open-ended conversations
#### → No partially completed processes
#### → If needed, seamlessly escalated — with full context and structured data
3\. Natural, multi-intent interaction
##### Customers speak naturally — even in complex situations:
- multiple intents in a single request
- missing information is clarified dynamically
- no predefined dialog paths
#### → The agent adapts to the user — not the other way around
4\. Controlled and structured processing
##### Flexible interaction does not mean loss of control:
- all relevant data is captured in structured form
- outputs are consistent and system-ready
- results are reproducible
#### → LLM-driven — but governed
## How it works
##### Discover the 5 steps — slide right
### Configure your use case
- start with pre-built templates
- configure data, rules, and logic
- integrate with your systems (e.g. calendars, telephony, CRM)
#### → No development required for standard scenarios
##### Templates can be quickly adapted to your specific processes:
- configuration and extension of existing modules
- adjustment of logic, data structures, and integrations
- fast implementation — from hours to days
#### → Not built from scratch — but adapted from proven components
.jpg)
### The agent manages the conversation — not just reacts to it
- customers speak naturally
- multi-intent and incomplete input is interpreted
- missing information is clarified step by step
- context (e.g. urgency, constraints) is maintained throughout
.jpg)
### Execute actions and complete the process
- relevant actions are triggered (e.g. booking, updating, routing)
- structured data is captured and validated
- results are written directly to your systems via integrations
#### → From understanding to execution
.jpg)
### Handoff when needed
- transfer to the right person or system
- all collected data is structured and preserved
- context and structured data are passed forward for immediate use
- no repetition for the customer
#### → The process continues — not restarts
.jpg)
### Extend for complex scenarios
##### For advanced use cases:
- complex process logic and edge cases
- multi-step workflows across systems
- domain-specific rules and data models
- building on the same underlying templates and components
##### Optional support from SoftBCom is available to design and implement these advanced workflows when needed.
#### → Scale from standard scenarios to complex operations
## What you get
- completed processes — not conversations
- structured data ready for your systems (CRM, ticketing, reporting)
- measurable reduction in manual workload
- reliable performance in real operations
#### → Designed for real operational environments — not demos
---
## Works with your systems
#### Connect SoftBCom AI Voice Agent to your existing tools — no system replacement required
- calendars (e.g. cal.com)
- telephony / PBX
- contact center platforms
- CRM and backend systems
#### The agent operates directly within your operational environment:
- uses real-time data from your systems
- writes results back into your workflows
- becomes part of your existing processes — not a separate layer
##### Additional components (e.g. PBX, contact center, service desk) can be provided if required.
---
## Designed for European requirements
##### SoftBCom Voice Agents are designed to comply with European data protection requirements (GDPR).
##### Data protection is built into the system architecture and operational processes.
- primary data storage and processing within the EU
- use of EU-based infrastructure wherever technically feasible
- strict data minimization and controlled data flows
- structured handling of personal data across all processes
##### For certain functionalities (e.g. voice processing, speech recognition, LLM-based analysis), selected subprocessors may be involved. In such cases:
- processing may occur outside the EU
- appropriate safeguards are applied, including DPAs and Standard Contractual Clauses (SCCs)
- data exposure is limited to what is strictly necessary
#### → A pragmatic, compliant approach — aligned with real-world cloud architectures
For details, see our Trust & Compliance documentation.
Pricing model
## Usage-based pricing — aligned with your operations
##### Usage is measured in tokens. Different use cases may consume tokens at different rates. Flexible packages: the more you buy, the lower the price per token.
### Guided free trial
#### Start with a live demo and qualification call:
- discuss your use case and requirements
- see the system in action
- get access to a free trial with up to 14 days, full functionality and 400 tokens
- no credit card required
##### 👉 A structured start — from first conversation to real testing
[Book demo](https://softbcom.com/voice-agents#CTA)
### Business
#### Move from evaluation to live use with flexible, usage-based pricing:
- pay as you go
- token packs starting at $69,6
- from $0.03 per token (volume-based pricing)
- typical usage from ~5 tokens per minute
- scale usage up or down as needed
##### For more advanced use cases, extended configuration and additional support can be included.
##### 👉 Start with a defined use case — and scale as complexity grows
[Contact us](https://softbcom.com/voice-agents#CTA)
### Enterprise
#### For large-scale, regulated and business-critical environments:
- custom deployment options (EU, on-premise, private cloud)
- dedicated support and SLAs
- advanced data residency options
- custom pricing
##### Deployment and operating model are tailored to your technical, compliance and operational requirements.
##### 👉 Enterprise-ready deployment for high-control environments
[Contact us](https://softbcom.com/voice-agents#CTA)
See it in action
## Start with a short qualification call and live demo for your use case.
- see how the agent works in practice
- discuss your processes and requirements with our presales team
- get access to a free trial if the setup is a fit
##### 👉 From first conversation to real deployment — with the right setup from the start
ABOUT SOFTBCOM
[About Us](https://softbcom.com/about-softbcom?hsLang=en)
[Blog](https://softbcom.com/blog?hsLang=en)
[Xing](https://www.xing.com/pages/softbcomberlingmbh)
[Medium](https://softbcom-berlin.medium.com/)
SOLUTIONS
[Contact Center](https://softbcom.com/contact-center-omnichannel-for-customer-satisfactioncontact-center?hsLang=en)
[QAWacht - AI Quality Assurance](https://softbcom.com/quality-assurance?hsLang=en)
[Managed Outbound](https://softbcom.com/managed-outbound?hsLang=en)
[Service Desk](https://softbcom.com/service-desk?hsLang=en)
[WFM](https://softbcom.com/workforce-management-system-in-cloud?hsLang=en)
[AI and Automation](https://softbcom.com/ai-and-automation?hsLang=en)
PUBLICATIONS
[What Is Service Desk?](https://softbcom.com/blog/what-is-service-desk?hsLang=en)
[What is IVR?](https://softbcom.com/blog/what-is-ivr?hsLang=en)
[What is WFM?](https://softbcom.com/blog/workforce-management?hsLang=en)
[What is ACD?](https://softbcom.com/blog/what-is-acd?hsLang=en)
[What is Omnichannel Contact Center?](https://softbcom.com/blog/benefits-of-an-omnichannel-solution-for-contact-centers?hsLang=en)
CONTACT US
[+49 30 513 02118](tel:+493051302118)
[contactsbc@softbcom.com](mailto:contactsbc@softbcom.com)
[8th floor
Europaplatz 2
10557 Berlin, Deutschland](https://share.google/7WYDLGkMvEyTcnUJY)
[Privacy policy](https://softbcom.com/privacy-policy?hsLang=en) [Imprint](https://softbcom.com/imprint?hsLang=en) [Terms and Conditions](https://softbcom.com/terms-and-conditions?hsLang=en) [SaaS Terms of Use](https://softbcom.com/saas-terms-of-use?hsLang=en) [BSFZ Seal](https://softbcom.com/blog/softbcom-receives-bsfz-seal?hsLang=en)
Copyright © 2015–2026. All rights reserved
[](https://twitter.com/softbcom)