SoftBCom AI Voice Agents

Handle complex customer calls end‑to‑end — from conversation to action

LLM-powered voice agents that understand complex requests, execute real business processes and capture structured outcomes

Designed for organizations with high request volumes — e.g. healthcare providers, service companies, and public institutions.

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Typical AI Voice Agent Use Cases

Appointment scheduling
Inbound customer call automation
Structured intake and execution of service requests
Order status, changes, and delivery coordination
Account and billing inquiries (charges, disputes, balances)
Dispatching and task allocation based on structured input
Initial qualification (e.g. candidates, requests)
Exception handling and service recovery (defects, delays, corrections)

Retail | Order Changes & Delivery Coordination

When customers need to reschedule deliveries, update addresses, or modify orders, AI Voice Agents verify customer identity, validate data, negotiate delivery slots, update business systems, and confirm the final result.

The example below demonstrates how a SoftBCom AI Voice Agent automates a complex customer service request in a retail environment.

1. Beyond speech recognition: process execution

This is not about understanding speech — it’s about completing tasks.
The agent:

interprets context (e.g. urgency, constraints, existing data)
handles incomplete and multi-intent input
avoids redundant questions
uses system data (e.g. calendars, records in back-end BDs, etc.)

→ Reliable process execution — not perfect transcription

2. Outcome-first execution

Each interaction is driven to completion:

appointments are booked
requests are fully captured
issues are resolved or correctly routed

→ No open-ended conversations

→ No partially completed processes

→ If needed, seamlessly escalated — with full context and structured data

3. Natural, multi-intent interaction

Customers speak naturally — even in complex situations:

multiple intents in a single request
missing information is clarified dynamically
no predefined dialog paths

→ The agent adapts to the user — not the other way around

4. Controlled and structured processing

Flexible interaction does not mean loss of control:

all relevant data is captured in structured form
outputs are consistent and system-ready
results are reproducible

→ LLM-driven — but governed

Configure your use case

start with pre-built templates
configure data, rules, and logic
integrate with your systems (e.g. calendars, telephony, CRM)

→ No development required for standard scenarios

Templates can be quickly adapted to your specific processes:

configuration and extension of existing modules
adjustment of logic, data structures, and integrations
fast implementation — from hours to days

→ Not built from scratch — but adapted from proven components

The agent manages the conversation — not just reacts to it

customers speak naturally
multi-intent and incomplete input is interpreted
missing information is clarified step by step
context (e.g. urgency, constraints) is maintained throughout

Execute actions and complete the process

relevant actions are triggered (e.g. booking, updating, routing)
structured data is captured and validated
results are written directly to your systems via integrations

→ From understanding to execution

Handoff when needed

transfer to the right person or system
all collected data is structured and preserved
context and structured data are passed forward for immediate use
no repetition for the customer

→ The process continues — not restarts

Extend for complex scenarios

For advanced use cases:

complex process logic and edge cases
multi-step workflows across systems
domain-specific rules and data models
building on the same underlying templates and components

Optional support from SoftBCom is available to design and implement these advanced workflows when needed.

→ Scale from standard scenarios to complex operations

Works with your systems

Connect SoftBCom AI Voice Agent to your existing tools — no system replacement required

calendars (e.g. cal.com)
telephony / PBX
contact center platforms
CRM and backend systems

The agent operates directly within your operational environment:

uses real-time data from your systems
writes results back into your workflows
becomes part of your existing processes — not a separate layer

Additional components (e.g. PBX, contact center, service desk) can be provided if required.

Designed for European requirements

SoftBCom Voice Agents are designed to comply with European data protection requirements (GDPR).

Data protection is built into the system architecture and operational processes.

primary data storage and processing within the EU
use of EU-based infrastructure wherever technically feasible
strict data minimization and controlled data flows
structured handling of personal data across all processes

For certain functionalities (e.g. voice processing, speech recognition, LLM-based analysis), selected subprocessors may be involved. In such cases:

processing may occur outside the EU
appropriate safeguards are applied, including DPAs and Standard Contractual Clauses (SCCs)
data exposure is limited to what is strictly necessary

→ A pragmatic, compliant approach — aligned with real-world cloud architectures

For details, see our Trust & Compliance documentation.

Guided free trial

Start with a live demo and qualification call:

discuss your use case and requirements
see the system in action
get access to a free trial with up to 14 days, full functionality and 400 tokens
no credit card required

👉 A structured start — from first conversation to real testing

Book demo

Business

Move from evaluation to live use with flexible, usage-based pricing:

pay as you go
token packs starting at $45
from $0.02 per token (volume-based pricing)
typical usage from ~5 tokens per minute
scale usage up or down as needed

For more advanced use cases, extended configuration and additional support can be included.

👉 Start with a defined use case — and scale as complexity grows

Enterprise

For large-scale, regulated and business-critical environments:

custom deployment options (EU, on-premise, private cloud)
dedicated support and SLAs
advanced data residency options
custom pricing

SoftBCom AI Voice Agents

Handle complex customer calls end‑to‑end — from conversation to action

LLM-powered voice agents that understand complex requests, execute real business processes and capture structured outcomes

Designed for organizations with high request volumes — e.g. healthcare providers, service companies, and public institutions.

Typical AI Voice Agent Use Cases

See How It Works

Free-form conversations — with structured outcomes

Example (Healthcare):

A patient calls and says:

“I have severe ear pain, I need to see a doctor today, but I can only come in the evening.”

The agent will:

Example (Retail / Delivery):

A customer calls and says:

"My order is coming tomorrow, but I won’t be home. Can you deliver it to a different address or maybe later in the evening?"