Professionals need all their tools at hand, in the way they want it. SoftBCom Managed Outbound promotes the all-in-one-screen philosophy. Check the full customer and interaction history before call, shift a conversation, select a contact person and click-to-call – or run uploaded outbound campaign lists in semi-automatic mode. It all depends on your business needs. Blended inbound and outbound? Also no problem.
SoftBCom captures and retains detailed call data for future interactions in a built-in database, exports leads into your CRM via RestAPI, imports campaigns and does everything to make data flow easier. No-code attitude is everywhere, from setup to reporting.
We’re GDPR-compliant (read more here). SoftBCom Managed Outbound operates in private cloud or on-premise. Servers are located in German data centers, or in other local data centers for customers operating abroad.
Automation is our passion. From predictive calling and email templates to multi-step processes and mass data management, you name it. AI can play the role of agent’s assistant, perform quality assurance, and take up other routine work, while humans do the communication.
Sales teams may be situated around the globe – we bring them all together into a united crew for best performance. Agents working from home? No problem. Web-based accessibility, secure management and easy start tender to that task.
Our implementation team imports, tunes and sets up all your business processes, you start enjoying your customer communication journey from day 1. Or would you rather do migration and setting yourself? Some of our customers did exactly that, which only involved minimal training.
