QAWacht

AI-powered Quality Assurance by SoftBCom

Up to 100% control of voice communication for contact centers and front desks

Automatic evaluation of all conversations: Online and recorded

No integration needed: Start working in under 15 minutes

GDPR-compliant privacy and security controls

Pay as you go: Cancel anytime

Start Free Trial!

QAWacht is a comprehensive, integration-free call center quality assurance software designed to improve every customer-agent interaction from day one.

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The most important features of the system

Control of conversations quality

  • Up to 100% of dialogs
  • Multi-language
  • Fully customable criteria in natural language
  • Scoresheets
  • Transcriptions
  • Immediate results

People can’t control all conversations, but AI can. Effective call center quality assurance should be effortless: we offer automation and freedom from routine.

Reviews

  • Dashboard and reports for QA managers
  • Flexible score ranges in metrics’ criteria
  • Default metrics criteria available
  • Option of manual verification and correction based on transcriptions
  • The last word always remains with the entitled QA manager

The QA manager in charge of quality control can drill down from the general overview in dashboards into review scores provided by the system for each dialogue, analyze transcript and tune metrics’ parameters for future assessments. Based on the transcript analysis, scores may be adjusted manually.

Reports and Dashboards

  • Detailed reports
  • Filters by agent, by metric, by assessment parameter value, etc.
  • Dashboard with consolidated data and trends
  • Exporting detailed data to XLS/CSV

The QA manager may set filters in quality reports to select targets for manual verification analysis. Weak points of a given employee can be quickly identified and amended.

Independence

  • Use of QAWacht is independent of the contact center platform
  • No integration needed
  • API for BI systems is available on project basis
  • No voice recording needed
  • Works with any softphone/web phone models implemented in Contact Centers
Modularity

Flexibility and modularity

  • The system can be used:
    • In the cloud (SaaS)
    • In a private cloud/on-premise
  • Interchangeable LLMs
  • English / German / Spanish preinstalled for admin interface and analysis
  • Any agent language on demand
  • Pay by minute: Start and stop at will

We closely follow market developments and implement the newest tech achievements available.

Pricing

1 token = 1 QA minute (LLM input / output cost included)

250 tokens for connecting 1 active agent per month

Match and mix:

upload audio files (off-line)

…or run quality assurance for live agents in real time

…or do both

Launch QA right away with audio files

Launch project in under 15 mins with live agents

Match and mix: flexible setup — use audio file uploads, real-time QA for agents, or a mix of both

Conversation analytics management brings you maximum efficiency at minimal cost.

Free trial

Get started with QA Wacht for free. Experiment with metrics and reports, save money on quality assurance management from day 1.

Up to 14 days

Full functionality

400 tokens included, free of charge

No credit card needed

Seamless transition to paid project
Start free trial

Business

Start your quality assurance project now!

Pay as you go

Token packs start at $45 (View prices)

The bigger the package, the cheaper the tokens

Cancel anytime
Get Started

Enterprise

Special conditions for large organizations

Dedicated support

Custom pricing

On-premise / private cloud possible
contact us
 Business   Pack 1   Pack 2   Pack 3   Pack 4 
 Tokens   1 500  6 000  25 000  100 000
 Pack price, $   45  165  625  2 000
 Per token, $   0,030  0,0275  0,025  0,020

Our contact center QA approach helps teams scale consistently, identify risks early, and deliver better service.