QAWacht

AI-powered Quality Assurance by SoftBCom

Up to 100% control of voice communication for contact centers and front desks

Automatic evaluation of all conversations: Online and recorded

No integration needed: Start working in under 15 minutes

GDPR-compliant privacy and security controls

Pay as you go: Cancel anytime

Start Free Trial!

Control of conversations quality

Up to 100% of dialogs
Multi-language
Fully customable criteria in natural language
Scoresheets
Transcriptions
Immediate results

People can’t control all conversations, but AI can. Effective call center quality assurance should be effortless: we offer automation and freedom from routine.

Reviews

Dashboard and reports for QA managers
Flexible score ranges in metrics’ criteria
Default metrics criteria available
Option of manual verification and correction based on transcriptions
The last word always remains with the entitled QA manager

The QA manager in charge of quality control can drill down from the general overview in dashboards into review scores provided by the system for each dialogue, analyze transcript and tune metrics’ parameters for future assessments. Based on the transcript analysis, scores may be adjusted manually.

Reports and Dashboards

Detailed reports
Filters by agent, by metric, by assessment parameter value, etc.
Dashboard with consolidated data and trends
Exporting detailed data to XLS/CSV

The QA manager may set filters in quality reports to select targets for manual verification analysis. Weak points of a given employee can be quickly identified and amended.

Independence

Use of QAWacht is independent of the contact center platform
No integration needed
API for BI systems is available on project basis
No voice recording needed
Works with any softphone/web phone models implemented in Contact Centers

Flexibility and modularity

The system can be used:
- In the cloud (SaaS)
- In a private cloud/on-premise
Interchangeable LLMs
English / German / Spanish preinstalled for admin interface and analysis
Any agent language on demand
Pay by minute: Start and stop at will

We closely follow market developments and implement the newest tech achievements available.

Video #1: Watch how to get started with QAWacht in under 15 minutes

This training video explains how to use the QAWacht connector for quality monitoring of voice communications in a contact center.

Video #2: Quick Start. How to Organize AI-Based Quality Monitoring

In this video, we will show how to organize continuous quality monitoring of contact center conversations using AI.
QAWacht automatically analyzes conversations, generates transcripts, evaluates service quality, and helps quickly identify problematic interactions.
We will walk through the basic process of setting up the system and performing the first test evaluations.

1 token = 1 QA minute (LLM input / output cost included)

250 tokens for connecting 1 active agent per month

Match and mix:

upload audio files (off-line)

…or run quality assurance for live agents in real time

…or do both

Launch QA right away with audio files

Launch project in under 15 mins with live agents

Match and mix: flexible setup — use audio file uploads, real-time QA for agents, or a mix of both

Free trial

Get started with QA Wacht for free. Experiment with metrics and reports, save money on quality assurance management from day 1.

Up to 14 days

Full functionality

400 tokens included, free of charge

No credit card needed

Seamless transition to paid project

Start free trial

Business

Start your quality assurance project now!

Pay as you go

Token packs start at $45 (View prices)

The bigger the package, the cheaper the tokens

Cancel anytime

Schedule a Free Trial Demo

Enterprise

Special conditions for large organizations

Dedicated support

Custom pricing

On-premise / private cloud possible

Business	Pack 1	Pack 2	Pack 3	Pack 4
Tokens	1 500	6 000	25 000	100 000
Pack price, $	45	165	625	2 000
Per token, $	0,030	0,0275	0,025	0,020