SoftBCom does more than provide software. We deploy, operate and support customer solutions throughout their technical lifecycle — from initial setup and production launch to monitoring, maintenance, updates, scaling and ongoing support.
For SaaS solutions, operation is managed by SoftBCom as part of the service. For private cloud, dedicated and on-premise environments, the operational model can be adapted to the customer’s infrastructure and requirements.
In most customer projects, SoftBCom does not simply deliver the software and hand over the installation.
We continue to manage the application environment and support its operation on the customer’s behalf. This gives customers a single technical partner who knows both the software and the specific implementation.
Application monitoring
Maintenance and software updates
Configuration management
Incident analysis and troubleshooting
Performance and capacity monitoring
Backup and recovery procedures
Management of connectors and integrations
Technical coordination with infrastructure and third-party providers
Lifecycle management and planned upgrades
Ongoing operational support
SoftBCom operates the application and underlying service environment as part of the SaaS offering.
We manage monitoring, maintenance, updates, service configuration and the ongoing evolution of the platform.
Customer-specific installations can be operated by SoftBCom in dedicated or private-cloud environments.
Depending on the agreed architecture, SoftBCom can manage the complete application layer while infrastructure responsibilities remain with SoftBCom, the customer or another infrastructure provider.
SoftBCom solutions can also be deployed within customer-controlled infrastructure.
Operation can range from customer-managed environments to installations where SoftBCom continues to provide application management, maintenance and technical support.
Operational systems need more than installation and configuration. SoftBCom uses monitoring, logging and operational controls to identify issues, understand system behaviour and support reliable production operation.
Technical support is closely connected to implementation and operations. Where possible, customer systems are supported by specialists who are familiar with the original project, its configuration, integrations and operational environment. This reduces handovers and helps issues to be analysed in their actual technical context.
Incident analysis and troubleshooting
Correction of reproducible software defects
Assistance with configuration
Support for integrations and connectors
Guidance on platform functionality
Operational assistance
Coordination of technical changes
Standard support is provided during regular business hours unless otherwise agreed. For production-critical environments, extended support, priority handling and customer-specific service levels can be agreed separately. Typical support priorities distinguish between:
Service unavailable or major production impact
Significant functionality impaired
Partial impairment or workaround available
General inquiries, minor issues or feature-related questions
Operational requirements rarely remain static. Projects may grow in user numbers, transaction volume, channels, integrations or process complexity. SoftBCom can adapt both software configuration and operating resources as requirements change.
Modern service environments depend on multiple systems. SoftBCom can support the operational side of integrations with CRM, ERP, telephony, AI services, APIs and other third-party systems used by the solution.
When external dependencies change, we can adapt connectors, configurations or service components where required to maintain compatibility and operational stability.
Operations are carried out within defined technical and organizational controls.
Where required, SoftBCom also provides the professional services needed to prepare a solution for production operation: