BSFZ Seal

SoftBCom receives BSFZ Seal

We are pleased to announce that SoftBCom Berlin GmbH has been awarded the BSFZ seal by the Bescheinigungsstelle Forschungszulage (BSFZ).

The certification confirms that our R&D activities meet the criteria of §2(1) of the German Research Allowance Act (FZulG) and are eligible for support under Germany’s research tax incentive program.

The certified project focuses on the development of an autonomous, AI-driven system designed for real-time customer service operations.

The BSFZ seal highlights our ongoing commitment to innovation in AI-based service automation.

Untitled design (21)

Would you like to learn more about autonomous, AI-supported systems for real-time processes in customer service?

 

Post comments

Recent posts

Tutorial | Quick Start. How to Organize AI-Based Quality Monitoring

In this video, we will show how to organize continuous quality monitoring of contact center conversation...

Article | AI Voice Agents in Customer Operations

From Voice Bots to Process-First Automation Voice has always been one of the most important interfaces b...

Article | Quality Assurance in Contact Centers

From Manual Scorecards to AI-Driven Quality Governance Quality assurance in contact centers is the syste...