Workforce management system in cloud

for forecasting, planning and personnel management

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Our WFM systems enable simple and convenient scheduling for large teams with different skills, e.g. in contact centers and retail. More about WFM systems.

Preconfigured professional WFM solution for contact centers

01

Quick start

Simply adopt, rename and use 10 preconfigured sample users with ready-made schedules Seamless transition, easy onboarding, intuitive operation, no time wasted 1 hour of training and you are ready to create schedules yourself
02

No more manual work!

Stop working in different spreadsheets and save yourself several days of work every week! Help with the conversion of your existing schedule
01

All necessary functions immediately available:

Automated skill-based shift planning Skill-based workload planning Personal area of the agent Mobile app Standard reports Highly configurable
01

No investment required

Free for 6 months! No advance payments

The aim of the SoftBCom WFM Cloud is a fast system implementation without costs for IT infrastructure, support and separate employees. The SoftBCom WFM Cloud is subscribed to, quickly set up and ready for use within a few days. A PC with Internet access is all that is required for full operation.

15-20 minutes to the start and demo training
0 Euro costs for the implementation of the system
since 2016 experience with WFM cloud solutions
less than 1 hour waiting for support

Advantages of the SoftBCom WFM Cloud:

◆ Fast start

A WFM solution in the cloud is faster than a similar on-premise solution, where successful installation and configuration can take several months. In the case of a cloud solution, the infrastructure is already set up. With your login details, you are ready to go.

◆ Access from anywhere and at any time

All you need to get started is a web browser. Set up the functions and access for each user and work from anywhere.

◆ Simple and intuitive operation

Creating a new account, downloading data and configuring the system can be done in the cloud within a few days. Minimal training at startup.

◆ No IT infrastructure to install and maintain

No upfront investment or investment costs are required for the WFM solution in the cloud. You pay a monthly fee that already includes maintenance, support and automatic updates.

◆ Performance and scalability

The size and tasks of a company can change over time. With WFM’s cloud solution, you can scale the system functions for your current tasks.

◆ Extensive integration options

The cloud solution can be integrated into a variety of CRM, ERP, e-queue and other systems.

When does the cloud version make sense for you?

contact-centerDo you operate contact centers and customer service centers with 30 or more employees?
personalDo your staff work in retail, back office, warehouse?
remoteDo you need support for remote employees?
excelDo you write your roster and forecasts in Excel and create your reports manually?
euro-2Do you want to test new functions without any upfront investment?
cloudWould you like to try out the same enterprise solution as a SaaS model?

Functions of the SoftBCom WFM Cloud

01.

Recording of statistics and capacity utilization forecasts, taking into account data from various systems

02.

Scheduling based on forecasts, calculation of optimal staffing requirements taking into account skills, qualifications, preferences and the required service level

03.

Management of the duty roster via a personal area or mobile app

04.

Control of discipline and utilization of agents

05.

Punctuality reports and time sheets for accounting

06.

Shift swaps via the personal area with flexible setting options for the swap rules by the line manager

07.

A mobile app for managing duty rosters and recording employee preferences

08.

Notification of certain events and any changes to the duty roster
FTE, forecast + plan
Forecast + fact
Duty roster on this day
Agent area

Choose your subscription

WFM Start

The ideal choice for beginners Free of charge for 6 months
Without limiting the number of users Utilization forecasts
with a limited number of communication channels/skills Automatic planning
with a limited number of communication channels/skills Standard operating procedures Personal agent area Mobile app Standard reports Knowledge Base Chat support during working hours (8x5) Get a trial version

WFM Light

199 Eur per month
10 users included
Subsequent users: 7 Eur per month Utilization forecasts Automatic planning Standard operating procedures Personal agent area Mobile App Standard reports Knowledge Base Chat support during working hours (8×5) Get a trial version

WFM Advanced

399 Eur per month
25 users included
Subsequent users: 15 Eur per month
Installation package: 4 000 Eur
All functions
of WFM Light
+ Integration of historical statistics as standard + Standard integration of online status + Consideration of preferences when designing the duty roster + Online monitoring of agents + Access to advanced system settings + Priority chat support during working hours (12x7) Make an appointment

How does it work?

1.

You choose a package

2.

You fill out the contact form and accept the terms and conditions

3.

We will send a confirmation to your work email

4.

15-minute introduction (via telephone/chat)

5.

You will receive a user name and password

Talk to us about your goals

 

Would you like to know how your company can benefit from SoftBCom WFM Cloud? Send us an inquiry and our experts will help you find the right solution.