We offer software solutions:
For in-house contact centersFor professional call centers
For small business (2 agents +)For large business (up to 5000 agents)
“All-in-one” solutionOnly necessary modules, complementing your system
Pay per projectPay per use
For company officeFor home office
Cloud server installationOn-premises installation
Web clientLocal client
Domestic telephony providersGlobal telephony networks
Or anything in between
Production business (B2B)
7 sales managers
No dedicated contact center
What is needed: Quality telephony, integrated with CRM of choice (plus some cool features).
Features implemented: Smart inbound call distribution — Queuing calls to sales managers and reception — Client’s cards with all the history and state of orders are opened automatically — Click to call — Conversation recording — Voice mail — Conferencing — Professionally recorded IVR — And all other possible features of IP telephony (it is your personal professional PBX installation, not a virtual PBX!)
20 managers, working from home
Contact center is linking all the managers
What is needed: Quality telephony, outbound calls, CRM of choice, multi-channel communication (phone, email, web instant messaging, chats): all integrated.
Features implemented: Integrated system for contact center management and IP telephony — web interface plus softphone as a container (start your home office workplace anywhere in the world, in just 3 minutes, without installation!) — Multiple client queues — Client’s cards with all the history and state of orders are opened automatically — Click to call — Conversation recording — Outbound campaigns — Multi-channel communication integrated with CRM — Contact center monitoring, reporting and analytics — and more.
Professional call center
100 agents working simultaneously
(office plus home offices)
(plus outbound calls)
What is needed: 100 agents’ working places, state-of-the-art contemporary enterprise-level contact center management system, scalability.
Features implemented: Scalable all-in-one enterprise-level contact center management system (up to 5000 seats) — IVR constructor — web interface home offices (no installation needed!) — Automated queue management, based on agent skills — Call recording — CRM integration — Omni channel (telephony, email, instant messaging, web instant messaging all go in the same queues) — Outbound campaigns — Contact center monitoring, reporting and analytics — Workflow management — and anything that a state-of-art contact center system may offer!