SoftBCom Berlin presents Noda Contact Center

All-in-one 100% software solution for dialog marketing and in-house contact centers

About Noda

2001

founded

more than
400

contact centers
use the product

up to
99.999%

fail-safe

5–5000

agents

Our clients

Functions of Noda

Omni channel

A unified queue for all channels: Facebook, email, SMS, phone, WhatsApp, web call, chat, Telegram, etc.

IP-PBX and ACD

Our own 100% software IP PBX and softswitch: skill-based routing and transferring, load distribution and hot backup

Outbound and campaigns

Fully functional graphic designer; configurable call sequences for all kinds of campaigns: progressive, predictive, preview

Agent scripting

A programming-free drag-and-drop graphic designer is provided for quickly setting up scripts

Monitoring and reporting

Combined statistic from conversation scripts and telephony, 50+ built-in pre-configured reports, on-line statistic

Call recording

Full or selective recording of all conversations, support for PCI DSS standard requirements

Quality management

Configurable contact processing standards over different criteria, including call ratings

WFM

Four prediction methods may be used, including target week, planned week, trend construction, Value at Risk; also, a mobile app is available.

Unified agent desktop

The Unified Agent Desktop by Noda Contact Center brings together in one screen all relevant information like helpdesk, billing, CRM, etc. It facilitates agents’ access to external systems and minimizes the amount of open windows.

Video communication

Based on WebRTC technology, no need for special software or apps on the the client’s side (only browser).

Can be initiated by the client (two-way audio/video communication).

Can be started during phone conversation from the same device without interruption.

A conversation with an insurance company, video is transmitted simultaneously

Cloud-based / On premises

All Noda’s USPs available both ways

License / Pay-per-use

Cloud advantages can be combined with on premises installation

Free test