Webinar | AI for Contact Center Leaders | Quality Assurance Tools in 2026

AI for Contact Center Leaders: Quality Assurance Tools in 2026

  • 95% of AI pilots fail
  • Be within the successful 5%
  • More Rule of Thumb cases

In our previous session, we explored practical AI use cases and tools for contact centers — from voice and chatbots to assistants and QA automation.



This time, we’ll focus on how modern QA tools can power entire ecosystems of automated scoring, compliance, and analytics:

  • Agent performance review through metrics and score sheets script
  • Monitoring script and policy adherence with automatic divergence detection confidencial
  • Ensuring confidentiality and compliance (e.g., DSGVO, internal policies) detect
  • Detecting fraud and irregular patterns for further investigation insights
  • Generating internal business insights from interaction data zip
  • Archiving transcripts for forensic analysis and full-text retrieval 
 

Post comments

Recent posts