SoftBCom Blog

Webinar | Managing AI in Quality Assurance

Article | AI-Driven Quality Assurance: Between Rigid Scorecards and Semantic Intelligence

For years, manual evaluation was the key tool for quality assurance in contact centers. Then came Machin...

Article | Automated Quality Assurance in Customer Service

Automated Quality Assurance in Customer Service — Strategic AI, Practical Results What if your quality a...

Webinar | Automated Quality Assurance in Customer Service

Article | Piloting AI for Contact Center Executives

Piloting AI for Contact Center Executives How to Deliver Quick Results and Advance Your Career Artificia...

Article | What if every agent in your team performed like your top 10%?

AI for Contact Center Leaders: Quality Assurance Tools in 2026 Running a modern contact center efficient...

Webinar | AI for Contact Center Leaders | Quality Assurance Tools in 2026

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Webinar | Piloting AI for Contact Center Executives

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News | SoftBCom featured in Ziptone's report on European providers of CCaaS

Use case | BPO with Omni-channel Service at Profil24

About the company Profil24 is a 24/7 contact center for car rental companies and airlines, working on nu...

Use case | BPO with Contact Center - Service Desk Integration: Kuck + Schmidt

About the company The contact center at Kuck + Schmidt (K&S) works mainly with inbound calls and man...

Article | 8 key takeaways from CCW 2023 by SoftBCom

CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ...