Omnichannel is a much-discussed topic that raises a lot of different questions. We have picked out the f...
SoftBCom Contact Center (SCC) is a software product for building contact centers that belongs to a new g...
How it works and how it helps the customers and the business ACD – Automatic Call Distribution, or autom...
Initial Situation A contact center provides mass secretarial and back-office services. Its main customer...
Agent Jana and the customer value contact center - Using Omni channel Watch video
About the company Profil24 is a 24/7 contact center for car rental companies and airlines, working on nu...
About the company The contact center at Kuck + Schmidt (K&S) works mainly with inbound calls and man...
For Better Front Office and Back Office Interaction A video channel in a contact center should be used f...
For Better Front Office and Back Office Interaction Contact center software and principles are widely us...
IVR is the key to increased contact center efficiency and customer satisfaction IVR stands for "interact...
