About the company Profil24 is a 24/7 contact center for car rental companies and airlines, working on nu...
About the company The contact center at Kuck + Schmidt (K&S) works mainly with inbound calls and man...
CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ...
For Better Front Office and Back Office Interaction Contact center software and principles are widely us...
Initial Situation A contact center provides mass secretarial and back-office services. Its main customer...
For Better Front Office and Back Office Interaction A video channel in a contact center should be used f...
IVR is the key to increased contact center efficiency and customer satisfaction IVR stands for "interact...
How it works and how it helps the customers and the business ACD – Automatic Call Distribution, or autom...
SoftBCom Contact Center (SCC) is a software product for building contact centers that belongs to a new g...
Omnichannel is a much-discussed topic that raises a lot of different questions. We have picked out the f...
Agent Jana and the customer value contact center - Using Omni channel Watch video
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