SoftBCom Blog

Article | Quality Assurance in Contact Centers

From Manual Scorecards to AI-Driven Quality Governance Quality assurance in contact centers is the syste...

Tutorial | Automated Quality Assurance in Practice

QAWacht quality management framework: getting started and using the connector In this video, we demonstr...

Webinar | Managing AI in Quality Assurance

How to Achieve Predictable, Measurable Results with Modern LLMs In this session we demonstrate how confi...

Article | AI-Driven Quality Assurance

Between Rigid Scorecards and Semantic Intelligence For years, manual evaluation was the key tool for qua...

Article | Automated Quality Assurance in Customer Service

Automated Quality Assurance in Customer Service — Strategic AI, Practical Results What if your quality a...

Webinar | Automated Quality Assurance in Customer Service

Article | Piloting AI for Contact Center Executives

Piloting AI for Contact Center Executives How to Deliver Quick Results and Advance Your Career Artificia...

Article | What if every agent in your team performed like your top 10%?

AI for Contact Center Leaders: Quality Assurance Tools in 2026 Running a modern contact center efficient...

Webinar | AI for Contact Center Leaders | Quality Assurance Tools in 2026

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BSFZ Seal

SoftBCom receives BSFZ Seal We are pleased to announce that SoftBCom Berlin GmbH has been awarded the BS...

Webinar | Piloting AI for Contact Center Executives

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