SoftBCom Blog

Webinar | Voice AI Agents for Customer Operations

From Requests to Completed Processes Live demo of service workflows across retail, wholesale, and manufa...

Article | Distributed Context Privacy Architecture for AI Agents

A Privacy-by-Design Architecture for Real-Time AI Agents What looks like chopped-up personal data is, in...

Webinar | Managing AI in Quality Assurance

How to Achieve Predictable, Measurable Results with Modern LLMs In this session we demonstrate how confi...

Article | AI-Driven Quality Assurance

Between Rigid Scorecards and Semantic Intelligence For years, manual evaluation was the key tool for qua...

Article | Automated Quality Assurance in Customer Service

Automated Quality Assurance in Customer Service — Strategic AI, Practical Results What if your quality a...

Webinar | Automated Quality Assurance in Customer Service

Article | Piloting AI for Contact Center Executives

Piloting AI for Contact Center Executives How to Deliver Quick Results and Advance Your Career Artificia...

Article | What if every agent in your team performed like your top 10%?

AI for Contact Center Leaders: Quality Assurance Tools in 2026 Running a modern contact center efficient...

Webinar | AI for Contact Center Leaders | Quality Assurance Tools in 2026

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Webinar | Piloting AI for Contact Center Executives

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News | SoftBCom featured in Ziptone's report on European providers of CCaaS

Article | 8 key takeaways from CCW 2023 by SoftBCom

CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ...