SoftBCom Blog

Article | Automated Quality Assurance in Customer Service

Automated Quality Assurance in Customer Service — Strategic AI, Practical Results What if your quality a...

Webinar | Automated Quality Assurance in Customer Service

Article | Piloting AI for Contact Center Executives

Piloting AI for Contact Center Executives How to Deliver Quick Results and Advance Your Career Artificia...

Article | What if every agent in your team performed like your top 10%?

AI for Contact Center Leaders: Quality Assurance Tools in 2026 Running a modern contact center efficient...

Webinar | AI for Contact Center Leaders | Quality Assurance Tools in 2026

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Webinar | Piloting AI for Contact Center Executives

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News | SoftBCom featured in Ziptone's report on European providers of CCaaS

Article | 8 key takeaways from CCW 2023 by SoftBCom

CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ...

Use case | Mass email processing with AI for Globus DIY stores

About the company Globus is one of the largest DIY chains in Germany with 14 DIY stores and 4 online sto...