CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ...
Introduction to the functions of the Service Desk and useful details Service Desk Software is a tool for...
For Better Front Office and Back Office Interaction Contact center software and principles are widely us...
For Better Front Office and Back Office Interaction A video channel in a contact center should be used f...
IVR is the key to increased contact center efficiency and customer satisfaction IVR stands for "interact...
What is WFM? WFM (Workforce Management System) forecasts staffing needs in retail, banking, contact cent...
How it works and how it helps the customers and the business ACD – Automatic Call Distribution, or autom...
SoftBCom Contact Center (SCC) is a software product for building contact centers that belongs to a new g...
What is ITSM? ITSM stands for IT service management. It encompasses all services and measures required t...
Omnichannel is a much-discussed topic that raises a lot of different questions. We have picked out the f...
Agent Jana and the customer value contact center - Using Omni channel Watch video
