Omnichannel is a much-discussed topic that raises a lot of different questions. We have picked out the f...
SoftBCom Contact Center (SCC) is a software product for building contact centers that belongs to a new g...
How it works and how it helps the customers and the business ACD – Automatic Call Distribution, or autom...
What is WFM? WFM (Workforce Management System) forecasts staffing needs in retail, banking, contact cent...
What is ITSM? ITSM stands for IT service management. It encompasses all services and measures required t...
Agent Jana and the customer value contact center - Using Omni channel Watch video
For Better Front Office and Back Office Interaction A video channel in a contact center should be used f...
For Better Front Office and Back Office Interaction Contact center software and principles are widely us...
IVR is the key to increased contact center efficiency and customer satisfaction IVR stands for "interact...
CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ...
