SoftBCom Blog

Workforce management system in cloud

For forecasting, planning and personnel management Our WFM systems enable simple and convenient scheduli...

Article | 8 key takeaways from CCW 2023 by SoftBCom

CCW is Germany’s most important trade fair for customer service companies and vendors of contact center ...

Article | What Is Service Desk?

Introduction to the functions of the Service Desk and useful details Service Desk Software is a tool for...

About SoftBCom

ESTABLISHED IN 2015 An IT company active in Germany, Europe and the wider world Main office in Berlin, a...