IVR is the key to increased contact center efficiency and customer satisfaction IVR stands for "interact...
What is WFM? WFM (Workforce Management System) forecasts staffing needs in retail, banking, contact cent...
How it works and how it helps the customers and the business ACD – Automatic Call Distribution, or autom...
SoftBCom Contact Center (SCC) is a software product for building contact centers that belongs to a new g...
What is ITSM? ITSM stands for IT service management. It encompasses all services and measures required t...
Omnichannel is a much-discussed topic that raises a lot of different questions. We have picked out the f...
Agent Jana and the customer value contact center - Using Omni channel Watch video
