For Better Front Office and Back Office Interaction A video channel in a contact center should be used f...
IVR is the key to increased contact center efficiency and customer satisfaction IVR stands for "interact...
How it works and how it helps the customers and the business ACD – Automatic Call Distribution, or autom...
SoftBCom Contact Center (SCC) is a software product for building contact centers that belongs to a new g...
Omnichannel is a much-discussed topic that raises a lot of different questions. We have picked out the f...
Agent Jana and the customer value contact center - Using Omni channel Watch video
